Citi India | Core Operations - Financial Servicing & Accounting

Responsibilities

• The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services in coordination with the Operations - Core Team.
• The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes
• This role is an individual contributor which involves supporting a small Operation Support team and responsibilities as well as recommending new work procedures to help streamline operations
• Perform daily reconciliation of multiple portfolios based on the knowledge of accounting treatment of entries.
• Research & Investigation on open reconciliation items and identify any risk by gathering, analyzing, summarizing, and interpreting data.
• Performing daily matching for all reconciliations in Recon Frontier by certain criteria and analyzing, coordinate with multiple teams on open exception items.
• Handle third party agencies wire and payment recons.
• Prepare and post the Journal entries based on the open items/exceptions.
• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients.
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed.
• Assist with ongoing Lean and process improvement projects.
• Resolve complex problems based on best practice/precedence, escalating as needed.
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries

Skills

• General knowledge of client reporting across the industry and our competitors.
• Experience in Cards operations, Cards payments and settlements and GL Reconciliations.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proficient in Microsoft Office

Citi

Citi is the global bank of Citigroup Inc., one of the world's largest financial institutions, serving corporations, governments, institutions and individuals in about 160 countries and jurisdictions. Citigroup's shares trade on the New York Stock Exchange.

In India, where Citi has been present since 1902, the bank focuses on institutional banking, corporate and investment banking, markets and securities services, alongside large shared-services, technology and operations teams that support its businesses worldwide. Finance, controllership, risk, regulatory reporting, audit, treasury, taxation and compliance roles are regularly hired for across its India offices, and CA, CMA, CFA and MBA (Finance) profiles are common in them.

• Industry: Global banking and financial services
• Headquarters: New York, USA (Citigroup Inc.)
• In India: Operating in India since 1902, with institutional banking and markets businesses plus large technology, services and operations centres in cities including Mumbai, Pune, Chennai, Gurugram and Bengaluru