DBS Bank India | Analyst, Branch Manager, Consumer Banking Group

Responsibilities

• Lead and manage the branch team to achieve business targets and key performance indicators in alignment with the Consumer Banking Group's strategic goals.
• Oversee daily branch operations, ensuring strict compliance with regulatory standards, internal policies, and risk management frameworks.
• Drive customer service excellence by fostering a customer-centric culture and resolving complex customer queries effectively.
• Collaborate with internal stakeholders to implement marketing campaigns, wealth management initiatives, and digital banking adoption.
• Monitor and analyze branch performance metrics to identify areas for improvement and implement strategic corrective actions.
• Coach, mentor, and develop branch staff to enhance their professional capabilities, performance, and career progression.

Requirements

• Proven leadership experience in branch banking, wealth management, or financial services distribution.
• Strong understanding of consumer banking products, financial advisory processes, and regulatory compliance standards.
• Demonstrated ability to lead, motivate, and develop a high-performing, diverse team.
• Excellent interpersonal, decision-making, and problem-solving skills.
• Track record of driving business growth and delivering exceptional customer service.

DBS Bank India

DBS Bank India Limited is the Indian arm of DBS Group of Singapore, one of Asia's largest banks. DBS opened its first Indian office in Mumbai in 1994 and was among the first large foreign banks to operate in India as a wholly owned, locally incorporated subsidiary. After the amalgamation of Lakshmi Vilas Bank in November 2020, it serves customers through branches in around 19 states.

For finance professionals, DBS hires across consumer banking, institutional banking, treasury and markets, finance and controllership, risk, internal audit and compliance. CA, CFA and MBA (Finance) profiles suit its credit analysis, relationship management, regulatory reporting and audit roles.

• Industry: Banking
• Headquarters: Mumbai, India (parent: DBS Group, Singapore)
• In India: Branches across around 19 states, with large technology and operations hubs in Hyderabad and Chennai