DBS Bank India | Assistant Officer, Specialist, Account Services, Consumer Banking Ops, Technology & Operations

Responsibilities

• This role is designed for fresh engineering graduates who are passionate about technology, eager to learn, and ready to contribute to shaping the future of banking through system design, implementation, and ongoing support.
• This position involves direct interaction with Branches, meticulous document verification, data entry into core banking systems/ Workflow and adherence to all regulatory and internal guidelines.
• The ideal candidate will possess strong attention to detail, excellent communication skills, and a commitment to delivering exceptional customer service.
• You will be part of a dynamic environment that encourages innovation, problem-solving, and continuous development, working on critical projects that impact our customers and the broader financial ecosystem.
• Assist branches with account opening inquiries, providing clear and concise information about various account types and their features.
• Guide branches with account opening process, ensuring all required fields are accurately completed.
• Verify the authenticity and completeness of all customer-submitted documents (e.g., KYC documents, application forms like Form 97/Form 60, etc.) in accordance with bank policies and regulatory requirements.
• Ensure all necessary identification and address proofs are collected and validated.
• Accurately input customer information and account details into the core banking system (e.g., Finacle).
• Ensure correct mapping of information, even when dealing with substitute forms like Form 97 in lieu of Form 60, including specific handling for income fields.
• Identify and report any suspicious activities or discrepancies in customer information or documentation.
• Ensure all account opening procedures are compliant with internal bank policies and external regulations.
• Liaise with branches and other internal departments to resolve any issues or obtain additional information required for account opening.
• Support the team in achieving daily operational targets and maintaining high service standards.
• Assist with other administrative tasks as required.
• Address Branch/customer concerns and queries related to account opening in a professional and timely manner.
• Process various account opening related transactions and updates.
• Adhere strictly to all Know Your Customer (KYC), Anti-Money Laundering (AML), and other regulatory guidelines.

Skills

• Attention to Detail: Meticulous in reviewing documents and entering data to ensure accuracy and compliance.
• Communication: Excellent verbal and written communication skills to interact effectively with customers and colleagues.
• Customer Service: Strong customer-centric approach with the ability to handle customer inquiries and resolve issues efficiently.
• Problem-Solving: Ability to identify and resolve issues related to account opening processes and documentation.
• Teamwork: Ability to collaborate effectively with team members and other departments.
• Time Management: Ability to manage workload effectively and prioritize tasks to meet deadlines.

DBS Bank India

DBS Bank India Limited is the Indian arm of DBS Group of Singapore, one of Asia's largest banks. DBS opened its first Indian office in Mumbai in 1994 and was among the first large foreign banks to operate in India as a wholly owned, locally incorporated subsidiary. After the amalgamation of Lakshmi Vilas Bank in November 2020, it serves customers through branches in around 19 states.

For finance professionals, DBS hires across consumer banking, institutional banking, treasury and markets, finance and controllership, risk, internal audit and compliance. CA, CFA and MBA (Finance) profiles suit its credit analysis, relationship management, regulatory reporting and audit roles.

• Industry: Banking
• Headquarters: Mumbai, India (parent: DBS Group, Singapore)
• In India: Branches across around 19 states, with large technology and operations hubs in Hyderabad and Chennai