DBS Bank India | Assistant Vice President, Relationship Manager, Cross Industry, Corporate Banking

Key accountabilities

• Proactively researches competitive threats/opportunities within the team’s market and geographical area.
• Manage relationships through constant interaction & account mapping at varied levels in client organizations, while ensuring a risk-adjusted portfolio contribution.
• Implement & execute IBG1 business strategy to increase market share & to achieve targets consistent with IBG1’s revenue, ROE & Cost / Income ratio targets.
• Ensure the highest customer retention & increase in wallet share by constantly monitoring customer satisfaction levels through detailed MIS & tracking of operations & complaints.
• Ensure all regulatory reporting & compliances are enforced.
• Develop the DBS brand in the region.
• Research different identified & appropriate market segments including analysis of key requirements for each segment.
• Build and develop a high performing team through embedding performance development and coaching.
• Create an empowering environment for the team, encouraging individual ownership and initiative.
• Ensure coaching and feedback in order to achieve their maximum potential.
• Advises and debates how business finances could be structured in the short-term and medium/long term.
• Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.
• Develop prioritized target list & structured client calling plans in place and formulate client action plans.
• Monitor conformance of team using new relationship development procedures.
• Monitor results of customer surveys against target service quality standards.
• Monitor levels of complaints and quality of handling.
• Ensure that quality proposals are submitted to the credit chain.
• Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
• Close working relationship with internal support/ product functions such as Operations, Product Owners (eg T&M, Custody, GTS); Credit Risk & CCU for approval of credit lines, legal & compliance for regulatory & compliance issues etc.
• Drive Performance Through Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Execute at Speed While Maintaining Error Free Operations
• Develop a Passion for Performance to Grow Talent Pool

Requirements

• Overall, 7-12 years of experience in corporate banking, MNC RM experience preferable.
• Proven track record in the corporate & commercial banking.
• Knowledge of competitors and market place.
• An MBA or CA with relevant number of years of experience in banking is preferable.
• Strong selling and negotiation skills.
• Excellent diagnostic skills and rigorous approach to problem solving.
• Excellent communication skills at all levels.
• Excellent comprehension skills to understand and interpret industry data and economic trends.
• Strong formal presentation skills to gain acceptance to solutions, both internally and externally.
• Team creation and co-ordination skills to mobilize and manage product specialists.
• Proven leadership experience in leading & managing sales.
• Ability to think creatively and identify innovative solutions.
• Sound understanding corporate & commercial banking, products, credit proposals & approval processes, internal guidelines & policies.
• Understanding of regulatory guidelines on banking policies issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general.
• Understanding of KYC requirements & Anti-money Laundering Policies are critical.
• Knowledge of financial markets and products to assist in meaningful dialogue with clients.
• Working relationship with RM’s / Sales in CBG / CMS/ GTS to maximize opportunities and cross sell of products.
• Working relationship with operations to ensure smooth delivery to the customer.
• Knowledge Base, Build Skill Sets & Develop Competencies.
• Sound understanding of products
• Sound Understanding of credit proposals
• Sound financial counseling skills
• Strong credit risk analysis skills

DBS Bank India

DBS Bank India Limited is the Indian arm of DBS Group of Singapore, one of Asia's largest banks. DBS opened its first Indian office in Mumbai in 1994 and was among the first large foreign banks to operate in India as a wholly owned, locally incorporated subsidiary. After the amalgamation of Lakshmi Vilas Bank in November 2020, it serves customers through branches in around 19 states.

For finance professionals, DBS hires across consumer banking, institutional banking, treasury and markets, finance and controllership, risk, internal audit and compliance. CA, CFA and MBA (Finance) profiles suit its credit analysis, relationship management, regulatory reporting and audit roles.

• Industry: Banking
• Headquarters: Mumbai, India (parent: DBS Group, Singapore)
• In India: Branches across around 19 states, with large technology and operations hubs in Hyderabad and Chennai