DBS Bank India | Associate, Branch Manager, Consumer Banking Group

Responsibilities

• Drive overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations and overall profitable branch.
• Ensure compliance with all applicable external and internal regulations and guidelines.
• Drive implementation of the overall Bank strategy at branch level (asset and liability, marketing, sales, operations) in consultation with the Cluster Head.
• Develop and implement branch specific marketing & communication strategies to build DBS brand and to achieve branch targets.
• Owner of Branch P&L, Cascade the branch scorecard to branch and sales employees to ensure achievement of targets.
• Develop and ensure adherence to the operating budget for the branch in line with the corporate and regional budget.
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation.
• Maintain the Highest Standards of Honesty and Integrity.
• Generate sales through assets, liability and other banking products as well as TPP
• Monitor on a regular basis the actual achievement of sales targets vis-à-vis plans for the branch; take necessary action to minimize deviations, if any
• Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions
• Ensure branch target achievement through effective upselling and cross selling
• Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively
• Ensure effective execution of marketing campaigns and conversion of customer referrals
• Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships
• Address customer queries and grievances escalated by the branch personnel in a timely manner
• Ensure Lead sharing with respective Business like IBG for Assets etc.
• Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting
• Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit
• Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.
• Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members

Requirements

• Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Effective communication between self and superior.
• Inter-personal skills & team player.
• Knowledge, Skills and develop Competencies aimed at continuous improvement.
• Ability to meet deadlines.
• Knowledge about internal/external regulations.

DBS Bank India

DBS Bank India Limited is the Indian arm of DBS Group of Singapore, one of Asia's largest banks. DBS opened its first Indian office in Mumbai in 1994 and was among the first large foreign banks to operate in India as a wholly owned, locally incorporated subsidiary. After the amalgamation of Lakshmi Vilas Bank in November 2020, it serves customers through branches in around 19 states.

For finance professionals, DBS hires across consumer banking, institutional banking, treasury and markets, finance and controllership, risk, internal audit and compliance. CA, CFA and MBA (Finance) profiles suit its credit analysis, relationship management, regulatory reporting and audit roles.

• Industry: Banking
• Headquarters: Mumbai, India (parent: DBS Group, Singapore)
• In India: Branches across around 19 states, with large technology and operations hubs in Hyderabad and Chennai