DBS Bank India | Senior Associate, Generalist, Client Services, SME Banking, Institutional Banking Group

Responsibilities

• Manage end-to-end maintenance coordination, including signatory updates, IDEAL setup, additional account openings, name/address changes, and GST number maintenance.
• Coordinate with dispatch and runner services for timely document pickups and deliveries.
• Facilitate manual transactions, including Fixed Deposit (FD) creation, Bank Guarantee (BG) issuance, Demand Draft (DD) issuance, cheque requests, and manual RTGS / NEFT / A2 / A1 payments.
• Liaise and coordinate closely with clients and internal teams to ensure seamless transaction processing and query resolution.
• Provide timely month-end conversion updates to customers.
• Support clients on the IDEAL digital banking platform, assisting with onboarding, maintenance, and troubleshooting.
• Deliver high-quality client service to SME Banking clients, ensuring prompt resolution of issues and adherence to service standards.

Requirements

• Prior experience in client services, transaction banking, or operations within Institutional or SME Banking.
• Sound knowledge of banking products and processes, including trade finance (BG), payments (RTGS/NEFT), and account maintenance.
• Familiarity with corporate online banking platforms, with prior experience in IDEAL being highly advantageous.
• Strong coordination, multitasking, and organizational skills to manage daily operational tasks and dispatch services.
• Excellent communication and interpersonal skills to build strong relationships with clients and internal stakeholders.
• High level of accuracy, attention to detail, and problem-solving capabilities.

DBS Bank India

DBS Bank India Limited is the Indian arm of DBS Group of Singapore, one of Asia's largest banks. DBS opened its first Indian office in Mumbai in 1994 and was among the first large foreign banks to operate in India as a wholly owned, locally incorporated subsidiary. After the amalgamation of Lakshmi Vilas Bank in November 2020, it serves customers through branches in around 19 states.

For finance professionals, DBS hires across consumer banking, institutional banking, treasury and markets, finance and controllership, risk, internal audit and compliance. CA, CFA and MBA (Finance) profiles suit its credit analysis, relationship management, regulatory reporting and audit roles.

• Industry: Banking
• Headquarters: Mumbai, India (parent: DBS Group, Singapore)
• In India: Branches across around 19 states, with large technology and operations hubs in Hyderabad and Chennai