Deloitte | EA - National Office - Manager - Business Operations - Bengaluru

Your work profile

• Despite its size, the team manages critical projects, consistently delivering high-impact outcomes.
• The Manager is responsible for driving strategic and operational initiatives that enable efficient business management across the organization.
• The role acts as a bridge between business leadership, Finance, Talent, Technology, Risk, and Operations teams to improve governance, streamline processes, and deliver insights that support decision-making.
• The individual will lead cross-functional projects, manage operational excellence initiatives, drive adoption of enterprise platforms, and ensure timely execution of leadership priorities.
• Collaboration is the key to the team’s success, with members working closely together while taking ownership of their responsibilities.
• Establish and monitor operational KPIs and dashboards for leadership review.
• Support business planning, operating reviews, and governance forums.
• Coordinate with multiple stakeholders to drive execution of strategic initiatives.
• Track progress and provide regular status updates to leadership.
• Drive issue resolution through effective stakeholder engagement.
• Analyze financial and operational metrics to identify trends and opportunities.
• Support leadership with data-driven decision making.
• Drive standardization across business operations.
• Collaborate with technology teams to implement scalable digital solutions.
• Lead continuous improvement initiatives using operational excellence principles.
• Build strong working relationships across multiple functions.
• Facilitate governance meetings and ensure timely closure of action items.
• Develop communication and engagement plans for change initiatives.
• Support user training and business readiness activities.
• Monitor operational risks and escalate issues where required.
• Support audit and compliance activities related to operational processes.
• Identify trends, performance gaps, risks and opportunities and translate them into actionable insights for leadership.
• Develop structured views of business performance across businesses, service lines and other relevant dimensions.
• Work with Business Operations and Finance teams to understand performance drivers and facilitate timely corrective actions.
• Track agreed actions and interventions to closure and highlight areas requiring leadership attention.

Requirements

• CA/ CIMA/ ACCA/ ICWA/ CMA or other relevant finance professional degree preferred; OR MBA/ PGDM from a Tier 1/ 2 college; OR Master’s degree in finance/ Business/ Economics, or a related field.
• Strong understanding of P&L, business performance and key financial and operational drivers.
• Ability to understand the relationship between revenue, profitability, workforce, utilization, billing, collections and working capital.
• Ability to move beyond reporting numbers to explain the underlying business drivers and implications.
• Strong commercial orientation with an ability to understand how operational decisions impact financial outcomes.
• Strong ability to analyse large datasets and identify meaningful trends, anomalies and performance drivers.
• Ability to structure ambiguous business questions into analytical frameworks.
• Experience with Power BI, Tableau, Alteryx or similar analytical tools would be an added advantage.
• Ability to independently validate data and maintain a high level of accuracy in leadership reporting.
• Strong analytical and structured problem-solving capabilities.
• Ability to independently identify issues, investigate root causes and recommend practical solutions.
• Comfortable operating in situations where requirements may initially be ambiguous or evolve rapidly.
• Ability to distinguish between symptoms and underlying business issues and focus attention on matters that materially impact performance.
• Strong expertise in PowerPoint with the ability to create executive-level presentations.
• Excellent written and verbal communication skills.
• Ability to communicate complex financial and operational matters in a simple and structured manner.
• Ability to develop clear management commentary highlighting the “what”, “why”, “so what” and required action.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong ownership mindset with a focus on driving activities through to closure.
• Ability to coordinate across multiple teams without relying on formal authority.
• Strong interpersonal and stakeholder management skills.
• Ability to challenge constructively, influence decisions and drive accountability.
• Ability to work independently as well as collaboratively within a team.

Deloitte

Deloitte is one of the Big Four professional services networks, offering audit and assurance, tax, consulting, financial advisory and risk advisory services. The firm traces its roots to William Welch Deloitte, who opened an accounting practice in London in 1845.

In India, Deloitte works through member firms such as Deloitte Haskins & Sells LLP and Deloitte Touche Tohmatsu India LLP. Both are among the largest recruiters of chartered accountants for audit, tax, risk advisory, transactions and consulting roles.

• Industry: Audit, tax, consulting and advisory (Big Four)
• Headquarters: London, UK
• In India: Deloitte member firms in India with offices in major cities