Deloitte
Deloitte | T&T - Customer -CS&D | Customer Experience | Bangalore | Senior Consultant
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Job Highlights
Key responsibilities
- Design, develop, and maintain excel/HTML dashboards, reports, and data models to support business decision-making.
- Identify and implement automation and performance optimization opportunities.
Requirements
- Experience in delivering the MI reporting in contact center environment.
- Should have the knowledge of the contact center operations and WFM KPIs.
- Advanced proficiency in excel and VBA.
- Excellent problem-solving, communication, and stakeholder management skills SQL/BQ skills, with experience in optimizing queries for performance and scalability.
- Experience with ETL processes and Python scripting is advantageous.
- Experience in either Power BI/QlikView or Looker is an added advantage Level of.
- Experience Required 6 to 9 years Location and way of working Location- Bangalore.
- Working from the office at least 3 days a week is mandatory, with a hybrid model tailored to each domain’s specific needs Education : MCA/ Mtech/ MBA/ B.
About the company
Deloitte
Deloitte is one of the Big Four professional services networks, offering audit and assurance, tax, consulting, financial advisory and risk advisory services. The firm traces its roots to William Welch Deloitte, who opened an accounting practice in London in 1845.
In India, Deloitte works through member firms such as Deloitte Haskins & Sells LLP and Deloitte Touche Tohmatsu India LLP. Both are among the largest recruiters of chartered accountants for audit, tax, risk advisory, transactions and consulting roles.
