Downer Group | Quality Auditor

What you’ll do

• We have an opportunity for a Complaints, QA, Compliance & Training Manager to join our Homes Victoria team.
• More than anything, you will bring sound judgement, a collaborative approach and a commitment to delivering safe, compliant and continuously improving service delivery for our customer and the communities we serve.
• When you join us, you will be supported to grow, contribute to something meaningful and shape a future that works for you.
• In this role, you will lead complaints management, quality assurance, compliance and training across the contract.
• Lead and coordinate complaints management processes to ensure issues are logged, investigated, resolved and reported in line with contractual requirements.
• Establish and oversee quality assurance frameworks, audits and reviews to assess compliance with service standards and specifications.
• Monitor compliance with contractual, legislative and policy requirements and manage non-conformances and corrective actions to closure.
• Develop and oversee training programs for staff and Service Delivery Partners to support safety, quality and contract capability.
• Analyse trends from complaints, audits and performance data to inform continuous improvement and governance reporting.
• Training and development to build your capability and support your career.
• Make the difference that matters
• Make your next move matter.

What you’ll bring

• Qualification in quality management, compliance, training, business or a related discipline, or equivalent practical experience.
• Experience leading quality assurance, compliance or audit functions within contract-based service delivery environments.
• Proven capability overseeing complaints management processes and corrective action frameworks.
• Experience developing and coordinating training programs for operational teams and subcontractors.
• Strong analytical, reporting and stakeholder engagement skills with a focus on continuous improvement.

Downer Group

Downer Group is an employer hiring in Australia. In its own words: "Downer is a leading provider of integrated infrastructure services across Australia and New Zealand."

Its finance, accounts, audit and tax openings in Australia are mostly in North Ryde, Milton, Sydney and Vic.