EXL
EXL | Assistant Manager - Credit Control
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Job Highlights
Responsibilities
- Manage and monitor outstanding premium receivables to ensure timely collections.
- Conduct regular follow-ups with brokers, insureds, and clients regarding overdue balances.
- Build and maintain strong relationships with internal and external stakeholders.
- Investigate and resolve payment discrepancies, unapplied cash, and collection-related queries.
- Coordinate with Underwriting, Finance, Cash Application, and Operations teams to resolve billing and payment issues.
- Review aged debt reports and prioritize collection efforts to minimize outstanding balances.
- Maintain accurate collection notes, account status updates, and audit-compliant documentation.
- Prepare and present collection status, aging reports, and escalation updates to management and clients.
- Support month-end close activities through timely collection and reconciliation of accounts.
- Ensure adherence to company policies, regulatory requirements, and service-level agreements (SLAs).
- Participate in client meetings and provide professional support for collection-related discussions.
Requirements
- Experienced collections professional with insurance domain knowledge and direct client-facing exposure.
- Proven ability to collaborate with brokers, insureds, underwriters, and internal teams to ensure timely collections, reduce outstanding balances, and improve cash flow.
- Strong communication, analytical, and relationship management skills with a focus on service excellence and process compliance.
- Bachelor's degree in Commerce, Finance, Accounting, Business Administration, or a related field.4-7 years of experience in Collections, Accounts Receivable, Credit Control, or Insurance Operations.
- Prior experience in the Insurance/Reinsurance industry preferred.
- Experience interacting directly with clients, brokers, or external stakeholders.
- Strong understanding of Accounts Receivable (AR), collections processes, reconciliations, and cash application concepts.
- Proficiency in MS Excel and financial reporting tools.
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and negotiation abilities.
- Ability to manage multiple accounts and meet collection targets within deadlines.
- Experience with ERP systems (e.g., SAP, Oracle) and insurance platforms is an added advantage.
- Understanding of insurance premium collection processes.
- Ability to identify and resolve payment disputes efficiently.
- Strong attention to detail and process compliance mindset.
About the company
EXL
EXL (ExlService Holdings, Inc.) is a data analytics and digital operations company founded in 1999 and listed on NASDAQ as EXLS. It works with large insurers, banks, healthcare payers and retailers worldwide, combining data, AI and deep industry knowledge to run and transform business operations. Its Indian arm, EXL Service.com (India) Private Limited, was incorporated in 1999, and India is where the bulk of its global delivery work happens.
For finance professionals, EXL hires across finance and accounting operations (record to report, procure to pay, order to cash), financial planning and analysis, financial reporting, audit support, and risk and compliance, alongside its large analytics practice. CA, CMA, ACCA and MBA (Finance) profiles suit these roles across its Noida, Gurugram, Pune, Bengaluru, Chennai and Kochi centres.
