EXL | Assistant Manager

Responsibilities

• We are looking for an Assistant Manager – Cash Application with 6–9 years of experience in Accounts Receivable/O2C operations.
• The role will be responsible for overseeing end-to-end cash application activities, including ACH, wire, check and lockbox payments, account reconciliations, unapplied/unidentified cash, payment exceptions, and month-end activities.
• The candidate should have strong Cash Application/AR process knowledge, hands-on SAP experience, people management capability, and experience managing SLAs/KPIs, escalations, controls, and stakeholder expectations.
• Manage day-to-day Cash Application operations and ensure timely and accurate processing.
• Monitor SLAs, KPIs, productivity, quality, and operational performance.
• Review and drive resolution of unapplied/unidentified cash, payment exceptions, and reconciliation issues.
• Oversee bank, customer account, and month-end reconciliations.
• Manage, coach, and support team members to achieve performance targets.
• Handle operational escalations and coordinate with Collections, Billing, Credit, Treasury, and other stakeholders.
• Conduct root-cause analysis for recurring issues and implement corrective actions.
• Ensure adherence to process controls, SOPs, and compliance requirements.
• Prepare and review operational reports, dashboards, and management updates.
• Identify and drive process improvement, standardization, automation, and productivity initiatives.
• Support transitions, process migrations, and new scope onboarding as required.

Qualifications

• Strong analytical, Excel, and communication skills are required.
• Exposure to automated cash application, RPA, process transformation, and continuous improvement will be an added advantage.
• Bachelor’s degree in Commerce, Finance, Accounting 6–9 years of experience in Cash Application, Accounts Receivable, or O2C/I2C operations.
• Strong knowledge of end-to-end Cash Application and AR processes.
• Hands-on experience with SAP, along with good Excel and analytical skills.
• Experience in team handling and operational performance management.
• Good understanding of SLA/KPI management, reconciliations, controls, and month-end activities.
• Strong problem-solving, stakeholder management, and communication skills.
• Exposure to lockbox and automated cash application solutions is preferred.
• Experience in RPA, process improvement, Lean/Six Sigma, or transformation initiatives will be an added advantage.

EXL

EXL (ExlService Holdings, Inc.) is a data analytics and digital operations company founded in 1999 and listed on NASDAQ as EXLS. It works with large insurers, banks, healthcare payers and retailers worldwide, combining data, AI and deep industry knowledge to run and transform business operations. Its Indian arm, EXL Service.com (India) Private Limited, was incorporated in 1999, and India is where the bulk of its global delivery work happens.

For finance professionals, EXL hires across finance and accounting operations (record to report, procure to pay, order to cash), financial planning and analysis, financial reporting, audit support, and risk and compliance, alongside its large analytics practice. CA, CMA, ACCA and MBA (Finance) profiles suit these roles across its Noida, Gurugram, Pune, Bengaluru, Chennai and Kochi centres.

• Industry: Data analytics, AI and digital operations (BPM)
• Headquarters: New York, USA (Indian operations headquartered in Noida)
• In India: Delivery centres in Noida, Gurugram, Pune, Bengaluru, Chennai, Hyderabad and Kochi