EXL | Assistant Manager

Responsibilities

• The Credit Control & Debt Management Analyst is responsible for managing aged debt, broker statement reconciliations, premium collection activities, and debt recovery processes within the insurance operations environment.
• Monitor aged debt portfolios and proactively drive collection activities through structured follow-up processes.
• Investigate policy-level discrepancies by reviewing policy documents, premium records, payment schedules, and related supporting documentation.
• Analyze and validate key policy information including UMR, broker details, client information, premium amounts, brokerage, signed lines, and deductions.
• Maintain accurate debt records, comments, and audit trails within debt management systems.
• Manage broker communications and respond to queries within agreed turnaround times.
• Investigate and validate payment statuses for fully paid, partially paid, and outstanding accounts.
• Coordinate with brokers, underwriters, and internal stakeholders to obtain missing documentation and resolve account discrepancies.
• Review upcoming due accounts and ensure debt records are updated with current and accurate information.
• Escalate unresolved collection issues and complex queries to onshore stakeholders as required.

Qualifications

• Exposure to Lloyd's / London Market insurance processes preferred.
• Experience working with broker statements, statement of accounts (SOA), premium collections, and debt recovery activities.
• Familiarity with insurance finance systems and debt management platforms.

EXL

EXL (ExlService Holdings, Inc.) is a data analytics and digital operations company founded in 1999 and listed on NASDAQ as EXLS. It works with large insurers, banks, healthcare payers and retailers worldwide, combining data, AI and deep industry knowledge to run and transform business operations. Its Indian arm, EXL Service.com (India) Private Limited, was incorporated in 1999, and India is where the bulk of its global delivery work happens.

For finance professionals, EXL hires across finance and accounting operations (record to report, procure to pay, order to cash), financial planning and analysis, financial reporting, audit support, and risk and compliance, alongside its large analytics practice. CA, CMA, ACCA and MBA (Finance) profiles suit these roles across its Noida, Gurugram, Pune, Bengaluru, Chennai and Kochi centres.

• Industry: Data analytics, AI and digital operations (BPM)
• Headquarters: New York, USA (Indian operations headquartered in Noida)
• In India: Delivery centres in Noida, Gurugram, Pune, Bengaluru, Chennai, Hyderabad and Kochi