EXL | Assistant Manager

Responsibilities

• This role is to provide a high standard of Cash allocation and reconciliation of receivables across all ledgers and reduction of debt owed an effective and efficient manner.
• Due to expertise in a variety of processes built up over a period of time, provide coaching, mentoring and feedback to less experienced team members to help build their capability in the role and wider team.
• Ensuring a high standard of & accurate customer payments reconciliation, investigation of debt issues taking necessary actions to maximize debt collection within budgeted costs and agreed service standards.
• Ensuring all queries are resolved in an efficient manner.
• Ensuring all payments received are receipted timely and accurately, and are reconciled to outstanding debt identifying and resolving any issues.
• Ensuring timely and accurate account reconciliation across own portfolio of clients, keeping unreconciled cash to a minimum.
• Provide excellent service to varied internal stakeholders within agreed service level agreements where applicable.
• Provide excellent service to clients to ensure we are seen as the most admired partner with which to do business.
• Build rapport, understanding and insight into your portfolio.
• Responding to the clients with comprehensive answers to their queries through phone calls, emails and letters.
• Assess the current and potential risk with aged debt across your portfolio.
• Assist and encourage in a financial risk analysis where concerns of a potential or real debt situation may occur on your portfolio.
• Conducting quality control audits on team members.
• Work autonomously within established practices.
• Identify cost reductions and/or process efficiencies as a result of continuous improvement initiatives.
• Providing assistance in ad-hoc projects and any associated activities when necessary.
• Develop self through further study/learning in order to maximize personal contribution to the job, become a subject matter expert and to implement best practices into the job responsibility.
• Identify, own and manage the risks appropriate to the role, in line with Company Policies.
• Finding the most efficient and effective method of collection / resolution, utilizing waiver /write off within authority.

EXL

EXL (ExlService Holdings, Inc.) is a data analytics and digital operations company founded in 1999 and listed on NASDAQ as EXLS. It works with large insurers, banks, healthcare payers and retailers worldwide, combining data, AI and deep industry knowledge to run and transform business operations. Its Indian arm, EXL Service.com (India) Private Limited, was incorporated in 1999, and India is where the bulk of its global delivery work happens.

For finance professionals, EXL hires across finance and accounting operations (record to report, procure to pay, order to cash), financial planning and analysis, financial reporting, audit support, and risk and compliance, alongside its large analytics practice. CA, CMA, ACCA and MBA (Finance) profiles suit these roles across its Noida, Gurugram, Pune, Bengaluru, Chennai and Kochi centres.

• Industry: Data analytics, AI and digital operations (BPM)
• Headquarters: New York, USA (Indian operations headquartered in Noida)
• In India: Delivery centres in Noida, Gurugram, Pune, Bengaluru, Chennai, Hyderabad and Kochi