EXL | Executive

Responsibilities

• We are seeking a detail-oriented and proactive Operations Associate to manage end-to-end load tracking, carrier operations, and stakeholder communication.
• In this role, you will serve as a vital link between carriers and customers, ensuring seamless transit, accurate scheduling, prompt billing resolutions, and clear operational reporting.
• Load Tracking & Execution: Monitor freight movements continuously from initial pickup through final delivery, ensuring real-time visibility and proactive status updates.
• Appointment Scheduling: Coordinate directly with customers to secure and confirm pickup and delivery appointments well in advance.
• Route & Transit Optimization: Review transit timelines between multiple pickups, drops, and origin-to-destination routes to ensure realistic timing and minimize delays.
• Carrier Query Management: Investigate and resolve carrier inquiries regarding accessorial charges (e.g., detention, layover, lumper fees).
• System & Financial Processing: Action approved accessorial requests in the operational system and update fee amounts to facilitate accurate, timely accounts payable processing.
• Stakeholder Communication: Manage inbound and outbound phone calls and email threads with carriers, customers, and internal teams to address operational updates and issues swiftly.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field preferred. 1–4 years of experience in logistics, transportation, freight operations, or supply-chain processes.
• Good understanding of transportation and shipment lifecycle processes.
• Experience with appointment scheduling, track & trace, and/or accessorial management.
• Strong verbal and written communication skills.
• Good knowledge of MS Excel and other Microsoft Office applications.
• Ability to work with TMS, ERP, carrier portals, or logistics platforms.
• Strong attention to detail and data accuracy.
• Good problem-solving and decision-making skills.
• Ability to manage multiple shipments and priorities in a time-sensitive environment.

EXL

EXL (ExlService Holdings, Inc.) is a data analytics and digital operations company founded in 1999 and listed on NASDAQ as EXLS. It works with large insurers, banks, healthcare payers and retailers worldwide, combining data, AI and deep industry knowledge to run and transform business operations. Its Indian arm, EXL Service.com (India) Private Limited, was incorporated in 1999, and India is where the bulk of its global delivery work happens.

For finance professionals, EXL hires across finance and accounting operations (record to report, procure to pay, order to cash), financial planning and analysis, financial reporting, audit support, and risk and compliance, alongside its large analytics practice. CA, CMA, ACCA and MBA (Finance) profiles suit these roles across its Noida, Gurugram, Pune, Bengaluru, Chennai and Kochi centres.

• Industry: Data analytics, AI and digital operations (BPM)
• Headquarters: New York, USA (Indian operations headquartered in Noida)
• In India: Delivery centres in Noida, Gurugram, Pune, Bengaluru, Chennai, Hyderabad and Kochi