EXL | Manager

Responsibilities

• ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
• Lead and manage a team of processors, Assistant Managers, and/or Team Leads.
• Conduct monthly performance reviews and execute quarterly/annual appraisals.
• Drive employee engagement, satisfaction, and retention through proactive strategies.
• Drive automation and transformation initiatives to enhance operational efficiency.
• Analyse data and dashboards to identify trends, gaps, and improvement opportunities.
• Handle regular cadence calls with onshore stakeholders to review process performance.
• Communicate with internal stakeholders to discuss process updates, escalations, and challenges.
• Coordinate with support functions (HR, Technology, Compliance) to ensure smooth operations.
• Ensure business compliance and adherence to internal controls across teams and processes.
• Ensure strict adherence to quality standards, internal controls and organization policies.
• Ensure that the quality of the transactions are in compliance with defined procedures and parameters.
• The process involves timely and accurate clearance of Insertion Orders placed in the system against matching vendor invoices.
• Invoices may have discrepancies and processors are required to resolve those discrepancies by coordinating with relevant resolver groups (buyers/vendors) as per defined procedures.

EXL

EXL (ExlService Holdings, Inc.) is a data analytics and digital operations company founded in 1999 and listed on NASDAQ as EXLS. It works with large insurers, banks, healthcare payers and retailers worldwide, combining data, AI and deep industry knowledge to run and transform business operations. Its Indian arm, EXL Service.com (India) Private Limited, was incorporated in 1999, and India is where the bulk of its global delivery work happens.

For finance professionals, EXL hires across finance and accounting operations (record to report, procure to pay, order to cash), financial planning and analysis, financial reporting, audit support, and risk and compliance, alongside its large analytics practice. CA, CMA, ACCA and MBA (Finance) profiles suit these roles across its Noida, Gurugram, Pune, Bengaluru, Chennai and Kochi centres.

• Industry: Data analytics, AI and digital operations (BPM)
• Headquarters: New York, USA (Indian operations headquartered in Noida)
• In India: Delivery centres in Noida, Gurugram, Pune, Bengaluru, Chennai, Hyderabad and Kochi