EXL | Manager

Responsibilities

• Chargeback and dispute lifecycle expertise: hands-on experience with card-network dispute rules (Visa/Mastercard reason codes, representment, pre-arbitration), submission deadlines, and compelling-evidence requirements.
• Fraud investigation and analytical judgment: ability to read transaction, device, and behavioral signals to distinguish true fraud from friendly fraud and service- or refund-related disputes, and to make defensible liability calls.
• Airline / travel domain knowledge: familiarity with PNRs, ticketing and fare rules, itinerary usage, refunds and credits, and GDS/PSS or payment-gateway data; a plus, not a must, if the candidate has strong payments background.
• Evidence building and documentation discipline: strong written communication, attention to detail, and the ability to assemble complete, audit-ready evidence packs and apply closure codes and policies consistently.

EXL

EXL (ExlService Holdings, Inc.) is a data analytics and digital operations company founded in 1999 and listed on NASDAQ as EXLS. It works with large insurers, banks, healthcare payers and retailers worldwide, combining data, AI and deep industry knowledge to run and transform business operations. Its Indian arm, EXL Service.com (India) Private Limited, was incorporated in 1999, and India is where the bulk of its global delivery work happens.

For finance professionals, EXL hires across finance and accounting operations (record to report, procure to pay, order to cash), financial planning and analysis, financial reporting, audit support, and risk and compliance, alongside its large analytics practice. CA, CMA, ACCA and MBA (Finance) profiles suit these roles across its Noida, Gurugram, Pune, Bengaluru, Chennai and Kochi centres.

• Industry: Data analytics, AI and digital operations (BPM)
• Headquarters: New York, USA (Indian operations headquartered in Noida)
• In India: Delivery centres in Noida, Gurugram, Pune, Bengaluru, Chennai, Hyderabad and Kochi