EXL | Senior Executive

Primary responsibilities

• Stakeholder Communication: Serve as a liaison between the ITC department and internal/external customers to address payment discrepancies, provide account information, and enhance customer satisfaction.
• Investigate Unapplied Cash: Research and resolve unapplied or unidentified payments by collaborating with customers and internal teams to ensure proper allocation.
• Manage Deductions: Analyze and address customer deductions by coordinating with relevant departments to validate claims and process adjustments as necessary.
• Process and Apply Payments: Accurately apply daily cash receipts, including checks, ACH, wire transfers, and credit card payments, to customer accounts and invoices.
• Process Improvement: Identify gaps and opportunities for process enhancements; develop and implement workflow improvements to increase efficiency and accuracy in cash application procedures.

Qualifications

• Eligibility Criteria and Competencies: Educational Background: Bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred.
• Experience: Minimum of 3 years of experience in cash application, accounts receivable, or a related financial role.
• Experience in Workday, CORA would be an added advantage.
• Familiarity with Lean or Six Sigma methodologies for process improvement.
• Strong data analysis skills with the ability to identify patterns, trends, and root causes of payment discrepancies.
• Exceptional attention to detail, organizational skills, and the ability to manage multiple tasks and deadlines independently.
• Experience in identifying process inefficiencies and implementing improvements; ability to create and document workflows.

EXL

EXL (ExlService Holdings, Inc.) is a data analytics and digital operations company founded in 1999 and listed on NASDAQ as EXLS. It works with large insurers, banks, healthcare payers and retailers worldwide, combining data, AI and deep industry knowledge to run and transform business operations. Its Indian arm, EXL Service.com (India) Private Limited, was incorporated in 1999, and India is where the bulk of its global delivery work happens.

For finance professionals, EXL hires across finance and accounting operations (record to report, procure to pay, order to cash), financial planning and analysis, financial reporting, audit support, and risk and compliance, alongside its large analytics practice. CA, CMA, ACCA and MBA (Finance) profiles suit these roles across its Noida, Gurugram, Pune, Bengaluru, Chennai and Kochi centres.

• Industry: Data analytics, AI and digital operations (BPM)
• Headquarters: New York, USA (Indian operations headquartered in Noida)
• In India: Delivery centres in Noida, Gurugram, Pune, Bengaluru, Chennai, Hyderabad and Kochi