EXL | Senior Executive

Responsibilities

• The role demands meticulous attention to detail, strong process discipline, and a commitment to delivering high‑quality outcomes for both clients and beneficiaries.
• You will ensure timely, accurate processing of enrollment activities while adhering to regulatory guidelines, service level agreements, and internal quality standards.
• Oversee end‑to‑end electronic enrollment processing to meet SLA targets.
• Validate enrollment data for accuracy, completeness, and regulatory compliance.
• Coordinate with cross‑functional teams to resolve data discrepancies and exceptions.
• Monitor and report key performance metrics, identifying improvement opportunities.
• Maintain up‑to‑date knowledge of insurance regulations and internal policies.
• Conduct periodic quality audits and implement corrective actions.
• Provide guidance and training to junior staff on enrollment procedures.
• Facilitate communication with clients and beneficiaries regarding enrollment status.
• Develop and document standard operating procedures for enrollment workflows.
• Participate in continuous improvement initiatives and process redesign projects.

Qualifications

• Bachelor's degree in Business, Finance, Insurance, or related field. 5+ years of experience in electronic enrollment operations or insurance processing.
• Strong understanding of insurance regulatory requirements and compliance standards.
• Proven ability to meet strict SLA and quality benchmarks.
• Excellent analytical and problem‑solving skills with high attention to detail.
• Effective communication and stakeholder management abilities.
• Experience with enrollment platforms and data validation tools.
• Demonstrated leadership or mentorship experience.
• Proficiency in MS Office, especially Excel; familiarity with workflow management systems.
• Ability to work independently and as part of a collaborative team.

EXL

EXL (ExlService Holdings, Inc.) is a data analytics and digital operations company founded in 1999 and listed on NASDAQ as EXLS. It works with large insurers, banks, healthcare payers and retailers worldwide, combining data, AI and deep industry knowledge to run and transform business operations. Its Indian arm, EXL Service.com (India) Private Limited, was incorporated in 1999, and India is where the bulk of its global delivery work happens.

For finance professionals, EXL hires across finance and accounting operations (record to report, procure to pay, order to cash), financial planning and analysis, financial reporting, audit support, and risk and compliance, alongside its large analytics practice. CA, CMA, ACCA and MBA (Finance) profiles suit these roles across its Noida, Gurugram, Pune, Bengaluru, Chennai and Kochi centres.

• Industry: Data analytics, AI and digital operations (BPM)
• Headquarters: New York, USA (Indian operations headquartered in Noida)
• In India: Delivery centres in Noida, Gurugram, Pune, Bengaluru, Chennai, Hyderabad and Kochi