EXL | Senior Executive

Responsibilities

• We are seeking a Senior Executive to lead the Credit Control function within our Insurance P&C vertical.
• The role requires fluency in Spanish to manage collections, cash application, and dispute resolution for our Spanish‑speaking client base, ensuring timely cash flow and compliance with policy guidelines.
• Oversee end‑to‑end credit control activities for Spanish‑language accounts.
• Manage collections, cash application, and reconciliation processes.
• Coordinate with underwriting and underwriting finance to assess credit risk.
• Resolve payment disputes and liaise with customers in Spanish.
• Monitor aging reports and implement action plans to reduce DSO.
• Ensure compliance with internal policies and regulatory requirements.
• Prepare and present credit control performance metrics to senior management.
• Support process improvement initiatives and automation projects.
• Train and mentor junior team members on credit control best practices.
• Collaborate with cross‑functional teams (billing, finance, claims) to streamline cash flow.

Qualifications

• Bachelor's degree in Finance, Business Administration, or related field. 1+ years of experience in credit control, collections, or cash application.
• Fluent in Spanish (written and spoken) with strong business communication skills.
• Hands‑on experience with insurance P&C credit processes preferred.
• Proficiency in ERP/financial systems (e.g., SAP, Oracle) and MS Office.
• Strong analytical and problem‑solving abilities.
• Excellent negotiation and stakeholder management skills.
• Knowledge of Indian financial regulations and insurance industry standards.
• Ability to work independently and handle high‑pressure situations.

EXL

EXL (ExlService Holdings, Inc.) is a data analytics and digital operations company founded in 1999 and listed on NASDAQ as EXLS. It works with large insurers, banks, healthcare payers and retailers worldwide, combining data, AI and deep industry knowledge to run and transform business operations. Its Indian arm, EXL Service.com (India) Private Limited, was incorporated in 1999, and India is where the bulk of its global delivery work happens.

For finance professionals, EXL hires across finance and accounting operations (record to report, procure to pay, order to cash), financial planning and analysis, financial reporting, audit support, and risk and compliance, alongside its large analytics practice. CA, CMA, ACCA and MBA (Finance) profiles suit these roles across its Noida, Gurugram, Pune, Bengaluru, Chennai and Kochi centres.

• Industry: Data analytics, AI and digital operations (BPM)
• Headquarters: New York, USA (Indian operations headquartered in Noida)
• In India: Delivery centres in Noida, Gurugram, Pune, Bengaluru, Chennai, Hyderabad and Kochi