EXL | Senior Executive - Operation

Responsibilities

• Interact and probe the insurance representative to get the required status update and have the claim resolved.
• Ensure Daily Productivity targets are met at the required quality level on the assigned inventory.
• Perform timely follow up on claims to avoid revenue loss, Prioritize the pending claims for calling from the aging bucket.
• Review claims that have not been paid by insurance companies.
• Check insurance information provided by patient if it is insufficient or unclear.
• Follow the guidelines and applicable rules while calling insurance companies for confidentiality and HIPAA compliance.
• Escalate difficult collection situations to management in a timely manner, Handling patients billing queries and updating their account information.
• Post cash and write off the contractual adjustments accordingly while working on the accounts.
• Meeting daily/weekly and monthly targets set for an individual.

Requirements

• US Healthcare AR experience preferred.
• Excellent oral and written communication skills.
• Must understand and adhere with telecommuter policy.
• Experience: BPO Experience - 3-6 years US Healthcare AR experience preferred Communication Skill: Excellent oral and written communication skills Working Hours: 40 hours per week as Full-time employee Shift time: 7:30 PM IST - 4:30 AM IST Weekends Off Telecommuter/Internet requirements, if applicable: High Speed internet connection at home, must be broadband Must understand and adhere with telecommuter policy

EXL

EXL (ExlService Holdings, Inc.) is a data analytics and digital operations company founded in 1999 and listed on NASDAQ as EXLS. It works with large insurers, banks, healthcare payers and retailers worldwide, combining data, AI and deep industry knowledge to run and transform business operations. Its Indian arm, EXL Service.com (India) Private Limited, was incorporated in 1999, and India is where the bulk of its global delivery work happens.

For finance professionals, EXL hires across finance and accounting operations (record to report, procure to pay, order to cash), financial planning and analysis, financial reporting, audit support, and risk and compliance, alongside its large analytics practice. CA, CMA, ACCA and MBA (Finance) profiles suit these roles across its Noida, Gurugram, Pune, Bengaluru, Chennai and Kochi centres.

• Industry: Data analytics, AI and digital operations (BPM)
• Headquarters: New York, USA (Indian operations headquartered in Noida)
• In India: Delivery centres in Noida, Gurugram, Pune, Bengaluru, Chennai, Hyderabad and Kochi