EY India | Assistant Manager - Operations - Operations - CBS - FIN - Controlling-General Accounting - Gurgaon

Responsibilities

• As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.
• With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning.
• The role ensures compliance with global expense policies, internal controls, and audit requirements across a large employee population.
• The position requires strong people management capabilities, stakeholder engagement, operational governance, and continuous improvement mindset in a high volume, deadline driven MNC environment. ________________________________________ Key Responsibilities Operational Management
• Manage end to end expense reimbursement processing, including travel, meals, lodging, advances, forex, and other employee claims.
• Ensure timely, accurate, and policy compliant reimbursements in line with organizational SLAs.
• Oversee expense claims review, exception handling, and resolution of complex cases.
• Manage employee advances & forex ________________________________________ Team Leadership & Performance Management.
• Lead and manage a team of expense processors/analysts.
• Conduct performance reviews, coaching, and capability building for team members.
• Drive a culture of compliance, accountability, and continuous improvement ________________________________________ Policy, Compliance & Audit Governance.
• Conduct expense audits, compliance reviews, and fraud investigations.
• Identify and act on high-risk expense scenarios, including: o Duplicate or split expense claims o Policy overrides and limit breaches o Recurring identical amounts or unusual claim patterns.
• Ensure audit readiness and support internal/external audits ________________________________________ Stakeholder & Escalation Management.
• Act as escalation point for employees, Partners, Finance, HR, Payroll, Tax, and Business leaders.
• Provide policy clarifications, operational updates, and issue resolution.
• Maintain strong collaboration across cross functional teams and shared services ________________________________________ Process Improvement, Systems & Automation.
• Drive process standardization, optimization, and automation initiatives.
• Partner on system enhancements, implementations, and process transitions.
• Develop and maintain SOPs, policies, FAQs, training materials, and user communications.
• Prepare and review MIS, dashboards, and management reports (MTD/YTD volumes, TATs, exceptions, policy breaches).
• Monitor top claimants, duplicate trends, high risk expenses, and aging reports.
• Support month end and year end close, reconciliations, and cash flow planning ________________________________________ Technical & Functional Skills.
• Allocate work, monitor productivity, ensure quality reviews, and meet daily/periodic targets
• Interpret, implement, and enforce Travel & Expense policies

Requirements

• Strong hands on knowledge of Expense Management Systems (Concur mandatory).
• Advanced proficiency in MS Excel; working knowledge of Power BI & Power Automate.
• Strong understanding of expense reimbursement, T&E policies, payroll interfaces, and tax implications ________________________________________ Behavioral Competencies.
• Strong people leadership and decision making capabilities.
• Excellent analytical, risk assessment, and problem solving skills.
• Effective communication, stakeholder management, and escalation handling.

EY (Ernst & Young)

EY is one of the Big Four professional services networks, providing assurance, tax, consulting and strategy-and-transactions services. The network in its present form came from the 1989 merger of Ernst & Whinney and Arthur Young.

In India, EY member firms and EY Global Delivery Services employ large finance teams. Typical openings for chartered accountants and finance professionals are in financial accounting advisory (FAAS), audit, tax, risk and transaction services.

• Industry: Assurance, tax, consulting and transactions (Big Four)
• Headquarters: London, UK
• In India: EY member firms and EY Global Delivery Services centres in several Indian cities