EY India | Supervising Associate - Service Delivery Quality Assurance

Key accountabilities

• The role will embed a consistent, risk-aware and improvement-focused operating discipline across engagements, processes and delivery teams.
• The incumbent will identify key process, operational, legal, financial, quality and engagement-related risks; highlight service gaps; and translate observations into corrective actions, control improvements and audit-ready evidence.
• The role will also support ISO 9001, ISO 27001 and ISO 42001 activities, including evidence readiness, issue tracking and remediation follow-up.
• The ideal candidate will combine quality acumen, risk judgement, analytical thinking, stakeholder management and an AI-savvy mindset to identify practical automation, workflow and low-complexity AI opportunities within quality, independence, sanctions, information security and risk guardrails.
• The role operates in a fast-paced, multi-service-line environment supporting quality, enterprise risk, compliance, audit readiness and service performance priorities across GDS MENA.
• Monitor quality, enterprise risk, independence and sanctions compliance across GDS MENA engagements and processes.
• Identify process, operational, legal, financial, data security and engagement-related risks through reviews, data analysis, stakeholder inputs and exception reporting.
• Support ISO 9001, ISO 27001 and ISO 42001 audit readiness through evidence coordination, documentation review, issue tracking and nonconformity closure.
• Assess service performance, control effectiveness and process efficiency; recommend actions to improve quality, compliance and stakeholder experience.
• Develop dashboards, trackers and leadership reports covering quality, risk, audit readiness, service performance and remediation metrics.
• Partner with service line, operations, risk, quality and process teams to assign ownership, monitor action plans and escalate unresolved matters.
• Identify practical innovation, automation and lowcomplexity AI use cases and support adoption within risk, quality and information security guardrails.
• Support awareness sessions, process documentation and continuous improvement initiatives that strengthen risk-aware, data-driven service delivery.
• Audit evidence readiness and observation closure.
• Maintain service definitions, SOPs, checklists, control evidence and governance materials required for quality, risk and compliance oversight.
• Support quality frameworks, risk controls, KPI measurement, process capability reviews and service performance routines across GDS MENA.
• Perform due diligence on process additions, changes, transitions and offshoring activities to confirm risk, control, quality, independence and sanctions considerations are addressed.
• Contribute to cross-functional projects and leadership reviews by providing structured analysis, risk insights and practical recommendations.
• Perform other responsibilities consistent with the role’s quality, risk, compliance, audit readiness, service performance and innovation mandate.
• Timely documentation and control updates.
• Timely project support and follow-through.
• Define service measures, KPIs, SLAs, risk indicators and reporting routines that enable controlled and measurable delivery improvement.
• Engage with GDS MENA service line leaders, sub-service line leaders, process owners, engagement teams, PQ&I Ops, Risk Management, Independence, Sanctions, Information Security, Quality and Operations stakeholders to understand service priorities, risk areas, audit requirements, KPI expectations, reporting needs and remediation actions.
• Collaborate with team leads, process SMEs, audit coordinators, reporting teams and transformation/technology teams to validate process evidence, track open actions, support awareness sessions, identify service gaps and progress automation, innovation and low-complexity AI improvement opportunities.
• Work with MENA practice stakeholders, functional and competency leaders, onshore counterparts, external audit/interface teams where applicable, and relevant quality/risk contacts to support organizational and departmental initiatives, audit readiness, issue closure, service performance improvement and adoption of risk-aware, quality-led delivery practices.

Requirements

• Effectiveness of risk/control inputs during change.
• 6-10 years of professional experience, including exposure to quality, enterprise risk management, independence, sanctions compliance, audit support, service performance, process governance or operational excellence.
• Experience in service management, engagement lifecycle controls, KPI/SLA reporting and stakeholder coordination across multiple service lines or functions.
• Proven ability to identify material risks, service gaps, control weaknesses and improvement opportunities, and convert them into practical remediation actions.
• Exposure to ISO 9001, ISO 27001 and ISO 42001 audit activities, including evidence review, issue tracking, corrective action follow-up and continuous improvement.
• Experience identifying automation, innovation and low-complexity AI opportunities across business processes is preferred.
• Good to have: exposure to ITIL, CMMI, service maturity assessments, transition controls and continual service improvement practices.
• Working knowledge of quality management, enterprise risk, independence, sanctions screening, engagement risk review and ISO audit practices.
• Hands-on skills in evidence management, issue logging, root cause analysis, corrective action tracking, SOPs, checkl and governance documentation.
• Proficiency in MS Excel, Word, Power Point, Visio and Share Point; Power BI/Tableau or similar visualization tools preferred.
• Strong analytical, reporting and presentation skills, including the ability to convert data and exceptions into leadership ready insights.
• Proactive, accountable and self-driven, with the ability to take ownership and follow through on commitments.
• Able to manage multiple priorities, work independently and maintain quality under time-sensitive requirements.
• Clear written and verbal communication skills, with the ability to engage stakeholders diplomatically and professionally.
• Analytical and solution-oriented, with sound judgement, curiosity and willingness to learn new methods, tools and technologies.
• Familiarity with Lean, Six Sigma, RCA, 5 Why, process mapping, control testing and continual improvement methods AI-savvy mindset to define practical automation, workflow and low-complexity AI use cases within responsible adoption guardrails.

EY (Ernst & Young)

EY is one of the Big Four professional services networks, providing assurance, tax, consulting and strategy-and-transactions services. The network in its present form came from the 1989 merger of Ernst & Whinney and Arthur Young.

In India, EY member firms and EY Global Delivery Services employ large finance teams. Typical openings for chartered accountants and finance professionals are in financial accounting advisory (FAAS), audit, tax, risk and transaction services.

• Industry: Assurance, tax, consulting and transactions (Big Four)
• Headquarters: London, UK
• In India: EY member firms and EY Global Delivery Services centres in several Indian cities