FIS India | BPS Client Service & Support

Key responsibilities

• The role is accountable for service delivery, operational controls, team performance, client communication, and reporting across the quarterly lifecycle.
• FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
• Act as the primary operational contact for assigned clients and maintain effective relationships with trustees, accountants, investment teams, relationship managers, and other stakeholders.
• Provide clear updates on service delivery, portfolio activity, client assignments, risks, and issues, including communication with senior and executive stakeholders.
• Coordinate effectively with global teams and provide extended coverage during critical reporting periods when required.
• Perform day-to-day collateral administration activities, including cash movements, investment transactions, reconciliations, loan administration, portfolio testing, payment calculations, and compliance and investor reporting.
• Review operational outputs for accuracy, completeness, and timeliness, and ensure service delivery meets agreed quality and control standards.
• Maintain appropriate operational controls, backup coverage, and contingency plans to mitigate service and key-person risks.
• Ensure adherence to applicable procedures, schedules, performance requirements, and governance standards.
• Identify and escalate operational risks, service issues, and recurring process gaps, and coordinate timely resolution.
• Provide direction, coaching, and feedback while promoting accountability and collaboration across the team.
• Create and maintain process documentation, including SOPs, SIPOCs, process heat maps, and operational management information.
• Ensure process documents are reviewed, approved, and updated periodically.
• Drive standardization, control enhancements, and continuous improvement across collateral administration activities.
• Set operational objectives, allocate work, monitor daily delivery, and align team capacity with client and business priorities.
• Process Improvement and Documentation
• Collaborates effectively across global teams and functional groups.
• Produces accurate, high-quality operational and process documentation.
• Works independently while contributing effectively within a global team.

Requirements

• At least 12 years of relevant experience.
• Deep understanding of CLO/CDO structures, compliance requirements, quarterly reporting cycles, credit agreements, collateral agreements, and related terminology.
• Working knowledge of syndicated loans, corporate trust securities, relevant asset classes, operational standards, procedures, and trust systems.
• Demonstrated ability to deliver as SME and guide team members, also prioritize changing requirements, and maintain effective relationships across all levels of management and client organizations.
• Strong client-service capability, with the ability to manage onshore queries and issues and communicate effectively through verbal, written, and presentation formats.
• Experience with deal warehousing and new deal closings.
• Experience using trust or collateral administration systems.
• Bachelor’s degree in finance, accounting, business, or a related discipline, or an equivalent combination of education, training, and relevant experience.
• Prioritizes work effectively in response to changing client and business requirements.
• Hands-on experience in CLO/CDO operations, including cash and position reconciliations, data-attribute reconciliations, waterfall calculations, compliance testing, financial transaction processing, data analysis, and investor or compliance reporting.
• Proficiency in Microsoft Excel.
• Knowledge of VBA or Excel macros.

FIS India

FIS India is an employer hiring in India.

Its finance, accounts, audit and tax openings in India are mostly in Pune and IND MUMB FL3.