Freshworks US | Senior Manager, Revenue Accounting

Responsibilities

• As a Senior Revenue Manager, you will keep the revenue close accurate and on time while partnering with finance, systems, and business leaders on long-running process and systems transformation programs, including the use of AI and automation in revenue operations.
• You will act as second reviewer on revenue transactions and final reviewer on high-value items, coordinate with FP&A on forecasting and variance analysis, and work closely with our India-based revenue managers, who serves as first reviewer, in a follow-the-sun close model.
• This role suits someone who can balance the demands of a recurring close with multi-quarter, cross-functional project work led by others.
• Lead the revenue close process and serve as second reviewer on revenue reconciliations and disclosures.
• Identify items that need technical accounting input and escalate them to the technical accounting team with the right context and support.
• Maintain a materiality and escalation framework that defines which items stop at first review, which require second review, and which require final review.
• Work with finance, IT, Billing, Sales Ops, and Data leaders on multi-quarter revenue transformation programs, such as billing-to-revenue integration, revenue subledger enhancements, contract management, and close automation.
• Support testing, UAT, and cutover readiness, and confirm post-implementation processes and controls work as intended.
• Partner with the India managers (first reviewer) to set review standards, checklists, and escalation thresholds.
• Provide clear handoffs, feedback, and coaching to keep review quality consistent across time zones.
• Analyze second-review findings and trends with the India manager, and drive root-cause fixes.
• Coordinate with FP&A on revenue forecasting and budget-to-actual variance explanations.
• Provide revenue and deferred revenue data, bookings-to-revenue bridges, and insight into drivers such as renewals, upsells, churn, FX, and pricing changes.
• Own execution and documentation of revenue-related close controls, including the multi-tier review controls.
• Support external audit requests, walkthroughs, and quarterly review procedures, bringing in technical accounting for positions.
• Track and remediate control gaps and review findings.
• Mentor and develop revenue accountants and analysts.
• Communicate close status, risks, and project input clearly to the Senior Director and cross-functional leaders.
• Create better or worse experiences.
• Help drive adoption and change management across the US and India teams, including training reviewers to work with AI-assisted outputs
• Help translate business and accounting needs into system requirements, and challenge designs that would add risk or manual effort to the close
• Make sure process and system changes, including AI-assisted steps, are documented for audit

Requirements

• Hands-on experience with Salesforce, NetSuite and billing or revenue automation platform such as Zuora, Zuora RevPro, or Salesforce Billing is central to the role.
• 8+ years of progressive revenue accounting or revenue operations experience with significant hands-on close and review responsibility, ideally in SaaS or technology.
• Experience contributing to multi-quarter system implementations and process transformation projects led by others (for example, revenue automation, ERP or billing integrations), from requirements through UAT and go-live.
• Ability to influence senior stakeholders and work across finance, IT, and business teams without direct authority.
• Ability to manage competing priorities between recurring close deliverables and long-running project milestones.
• Working knowledge of revenue recognition concepts (ASC 606) sufficient to review work and spot items needing technical escalation.
• Experience coordinating with FP&A on forecasting, variance analysis, and reporting.
• Experience working with offshore or distributed teams, including multi-tier review structures.
• Familiarity with SOX controls and working with auditors.
• Excellent written and verbal communication skills, with comfort presenting to senior finance leadership.
• Hands-on experience using AI tools (for example, LLM assistants) to improve finance workflows, such as reconciliations, flux commentary, or contract review.
• Experience at a public, high-growth SaaS company.
• Familiarity with NetSuite, Salesforce, Chargebee or similar billing platforms, and revenue automation tools.
• Strong Excel/SQL and data analysis skills.
• Prior people management experience

Freshworks

Freshworks is a software company that makes cloud-based customer service and IT service management products such as Freshdesk and Freshservice. It was founded in Chennai in 2010, is headquartered in San Mateo, California, and is listed on the Nasdaq, with large teams in Chennai and Bengaluru.

• Industry: Software (SaaS for customer and employee service)
• Headquarters: San Mateo, California, United States