Genpact | Front Line Manager - F&A - I2C 4C

Responsibilities

• Relevant years’ experience in Billing/Disputes.
• Manage, resolve complex billing processes, including billing, reconciliation, and vendor invoicing
• Oversee CPI metrics- managing timeliness and accuracy in invoice processing
• Oversee execution of the end-to-end billing process, ensuring timeliness and compliance.
• Work closely with sales, billing, and finance teams to resolve disputes and prevent recurrence
• Identify recurring issues and recommend improvements to billing and AR processes.
• Communicate with vendors over the email and phone as needed
• Maintain accurate records of disputes, resolutions, and escalations for audit and compliance purposes.
• Manage customer disputes related to invoices, payments, and account balances, ensuring timely resolution through effective team oversight.
• Prepare regular reports on dispute trends, resolution timelines, and outstanding issues, providing management with clear insights.
• Investigate discrepancies by guiding the team in reviewing contracts, purchase orders, billing records, and communications.
• Engage with clients professionally to clarify issues, negotiate resolutions, and sustain positive relationships.
• Identify recurring issues and recommend process improvements to strengthen billing and AR operations.
• Ensure dispute documentation and escalation records are consistently maintained for compliance and audit purposes.
• Manage CPI metrics- managing timeliness and accuracy in invoice processing
• Engage and manage with clients manage disputes, negotiate resolutions, and maintain positive relationships.

Requirements

• Ability to manage multiple transactions and deadlines in a fast paced environment.
• Effective communication skills for interacting with suppliers, brokers, and internal teams.
• Good communication and analytical skills.
• Proficient in English written and spoken.
• Serve as a subject matter expert (SME) for billing operations, providing guidance and support to team members and cross-functional stakeholders.
• Validate invoice information to confirm alignment with supporting documents received from suppliers and customers relevant years’ experience in Billing.
• Relevant years’ experience in Disputes Resolution/O2C.
• Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA).
• Proficiency in MS Excel

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities