Genpact | Front Line Manager - F&A - I2C 4C

Key responsibilities

• As an integral part of our operations team, the CIR ensures that customer orders are processed efficiently, accurately, and in a timely manner.
• This position demands a keen eye for detail, excellent organizational skills, and the ability to work under pressure to meet tight deadlines.
• We are looking for professionals who combine operational excellence with maturity, ownership and international stakeholder orientation.
• Review, validate and process incoming customer and service-related requests.
• Check service tickets, create new tickets where required and route them to the appropriate support teams.
• Handle inquiries from customers and internal stakeholders.
• Ensure timely follow-up, clear communication and accurate documentation of customer interactions.
• Maintain customer, contact and order-related data in ERP systems.
• Record, update and route relevant customer and service information within Salesforce.
• Ensure data accuracy, compliance and process discipline across systems.
• Coordinate regularly with Sales, Service, Credit risk team, Customer Support and other business functions.
• Support process documentation, knowledge transfer and standard operating procedures.
• Contribute to the set-up of the new front-office operating model.
• Identify improvement opportunities in workflow, documentation, turnaround time and system usage.
• Support transition activities, knowledge capture and process stabilization.
• Help build confidence in the India front-office model through responsiveness, accuracy and ownership.
• Process Set-up & Continuous Improvement
• Help create the foundation for future expansion of the team.

Requirements

• Professional experience in customer service, order processing, order management.
• Hands-on experience with SAP / ERP systems; experience with SAP S/4HANA, Salesforce will be an advantage.
• Good working knowledge of MS Office tools.
• Strong written and verbal communication skills in English.
• High level of ownership, reliability and attention to detail.
• Strong service mindset and customer orientation.
• Ability to work independently while being highly collaborative.
• Strong process discipline with the ability to improve ways of working.
• Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA).

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities