Genpact | Front Line Manager - F&A - I2C 4C

Responsibilities

• Lead a team size of ~10 to 12 people, inspire and motivate the team to achieve their goals.
• Oversee daily Cash Apps operations and ensure efficient workflow management.
• Provide guidance and support to team members for their professional development.
• Identify areas for process improvement and implement best practices.
• Provide ongoing coaching and feedback to help team members improve their performance.
• Serve as the primary point of contact for clients regarding service delivery.
• Ensure that client expectations are met or exceeded.
• Prepare detailed reports on team performance, inventory status, and other relevant metrics.
• Maintain accurate records of all activities, communications, and decisions.
• Ensure that documentation is updated regularly and accessible to relevant stakeholders.
• Implement strategies to prevent conflicts and enhance team cohesion.
• Ensure that all processes comply with regulatory requirements and SOPs.
• Conduct regular audits to ensure compliance.
• Address client concerns and provide timely resolutions.
• Foster a positive work environment by promoting teamwork and collaboration.
• Address conflicts within the team promptly and fairly.

Qualifications

• Should have strong CashApps domain knowledge.
• Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA).

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities