Genpact | Front Line Manager - F&A - I2C 4C

Roles and responsibilities

• Either one of the following roles will be considered, ensuring appropriate Segregation of Duties (SoD) controls are maintained.
• Oversee creation, maintenance, modification, blocking, and unblocking of customer master records in ERP systems.
• Ensure completeness, accuracy, and integrity of customer master data.
• Oversee end-to-end contract management activities, including order entry, validation, amendments, cancellations, and order fulfilment coordination.
• Monitor exceptions, pricing issues, credit blocks, contract-related queries, and order discrepancies.
• Lead end-to-end billing and invoicing operations, ensuring invoices are generated accurately and on time.
• Monitor billing exceptions, credit/debit notes, cancellations, rebills, and invoice disputes.
• Ensure appropriate controls are in place to prevent revenue leakage and billing errors.
• Drive improvements in billing accuracy, first-time-right billing, and invoice turnaround time.
• Drive reduction in overdue receivables and Days Sales Outstanding (DSO), Improve Collection Effectiveness Index (CEI).
• Monitor customer account aging and collections performance. Track collection effectiveness, escalation management, and recovery initiatives.
• Ensure robust dispute management and root-cause analysis. Identify root causes of repeated disputes and implement preventive actions.
• Monitor account performance and implement corrective actions when required.
• Build and maintain strong relationships with Agencies, Finance Controllers, Business Finance Teams.
• Analyze trends related to collections, disputes, aging, credit memo reduction and cash application.
• Oversee timely processing and allocation of customer receipts.
• Ensure accurate posting of ACH, wire transfers, checks, and remittance information.
• Monitor unapplied cash and ensure prompt investigation and resolution.
• Support AR Subledger to GL reconciliation processes and month-end close requirements.
• Manage day-to-day Order to Cash process including Customer Master, Order Management, Billing Collections, Cash Application, and Dispute Management & Reporting.
• Ensure achievement of contractual SLAs, KPIs, and operational targets including quality and Productivity.
• Conduct regular governance calls, service reviews, and business updates.
• Provide actionable insights and recommendations to improve cash flow and operational performance.
• Analyze trends across collections, billing accuracy, disputes, customer setup, and cash application metrics.
• Drive data-based decision-making and forecasting.

Requirements

• Knowledge: Experience working with one or more of the following ERP platforms will be considered an advantage.
• Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA).
• Effective management of sequential liability across the Order-to-Cash process by monitoring upstream and downstream dependencies, driving timely resolution of process breaks, and collaborating with cross-functional teams to minimize impacts

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities