Genpact | Front Line Manager - Insurance - P&C Underwriting 4C

Responsibilities

• Lead process delivery across P&C Insurance Underwriting operations, ensuring alignment with client expectations and internal quality standards.
• Manage team structure including FTEs, SMEs, and Assistant Managers, based on budget and leadership directives.
• Drive operational excellence through SLA/KPI management, process optimization, and continuous improvement initiatives.
• Build and maintain strong client relationships, leading regular operational reviews and strategic discussions with Canadian stakeholders.
• Oversee quality control for policy issuance and endorsements, ensuring compliance with turnaround time and accuracy standards.
• Facilitate knowledge transfer during process transitions and support training initiatives for new joiners and existing staff.
• Approve hiring and redeployment requests, manage queue performance, and lead RCA efforts for escalations with a focus on problem-solving and error-proofing.
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter

Qualifications

• Insurance Institute of America (IIA)Insurance Institute of America (IIA), Guidewire Associate Certification.
• Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities