Genpact | Scrum Master 4C

Responsibilities

• The Scrum Master is responsible for facilitating agile delivery execution for one or more application product teams within the Commercial Product Model organization (product lines include: supplier management, data, analytics and orchestration, procure to pay, and source to contract).
• This role partners closely with Product Owners, Tech teams, Architecture, Quality Assurance, and business stakeholders to enable efficient and predictable delivery of application enhancements, operational support, and transformation initiatives.
• The Scrum Master serves as a servant leader and agile coach, helping teams adopt and mature agile practices while driving accountability, transparency, collaboration, and continuous improvement.
• The role is responsible for managing agile delivery routines, maintaining delivery plans and team metrics, supporting backlog health, removing impediments, and ensuring alignment between delivery execution and business priorities.
• Facilitate agile ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, retrospectives, and release planning.
• Ensure teams follow agile principles, delivery standards, and organizational governance practices.
• Manage and maintain sprint plans, release plans, project timelines, and delivery tracking artifacts.
• Partner with Product Owners to ensure the product backlog is prioritized, refined, and ready for execution.
• Monitor team capacity, sprint progress, dependencies, risks, and impediments.
• Coordinate cross-functional activities required to support delivery execution.
• Ensure alignment between delivery commitments and organizational priorities.
• Support program board and steer co content preparation.
• Manage financial forecasts and actuals for projects in partnership with budget analysts.
• Support Product Owners in backlog management, prioritization, and work intake processes.
• Facilitate dependency management across teams and shared services.
• Assist with roadmap planning and release coordination activities.
• Ensure work is properly estimated, tracked, and reported.
• Support product owners on demand intake processes including updates in SNOW.
• Track and report agile delivery metrics including velocity, sprint progress, throughput, release readiness, and delivery predictability.
• Maintain accurate reporting and documentation within agile management tools such as Jira or Azure DevOps and IT portfolio management tools like SNOW.
• Support governance and status reporting processes for leadership and stakeholders.
• Contribute to continuous improvement through metric analysis and retrospective outcomes.
• Ensure compliance with organizational delivery standards and operational processes.
• Identify opportunities to improve delivery effectiveness, team collaboration, and operational efficiency.
• Drive action planning from retrospectives and lessons learned activities.

Requirements

• Experience supporting agile software development and application delivery teams.
• Experience managing agile ceremonies, sprint planning, and backlog coordination.
• Experience working with Product Owners and cross-functional technology teams.
• Familiarity with application development lifecycle, testing, and release management processes.
• Experience supporting enterprise application or digital transformation initiatives.
• Strong understanding of Agile, Scrum, Kanban, and iterative delivery methodologies.
• Strong organizational, facilitation, and coordination skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Analytical mindset with ability to identify trends, risks, and improvement opportunities.
• Ability to facilitate problem-solving and drive issue resolution.

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities