Genpact | Service Delivery Leader - F&A - AP 3

Responsibilities

• Lead large teams, groom, and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets.
• Lead the delivery of outsourced services F&A: AP to ensure customer happiness and increased revenue through client up-sell.
• Ensure all month-end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable.
• Handling internal & External Audits: Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings.
• Review the team's day to day activities, including but not limited to invoice processing, payments, helpdesk, GRIR, vendor reconciliations audit requests, analysis and other requests pertaining to the accounts payable process.
• Respond to customer requests from legal, internal/external audit or business units, assisting with management response and resolution for in scope areas of responsibility.
• Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs.
• Develop and implement improvement plans to close performance gaps.
• Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization.
• Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts.
• Develop a strategy for winning and transitioning new deals while running and growing the existing relationships.
• Own the way in implementing new technologies in operations and display a strong executive presence.
• Take the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA, End to solutions based on AI,
• Run operations to achieve/exceed P&L expectations, Understand and execute the efficiency of resources and the right level of skill.
• Be responsible for NPS and experience of clients and internal stake holders
• Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding, and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability

Qualifications

• Ability to understand benchmarks and drive standardization and simplification in COE models.
• Ability to drive large scale impact both for value and efficienct.
• Should be able to work with the customer independently and carve out the desired scope / solution.
• The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI), Certified Public Accountant (CPA).

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities