Genpact | Service Delivery Leader - F&A - I2C 3

Responsibilities

• This position will have a strong interface with Customer Service, Sales, Finance and other areas within the organization.
• Develop and manage effective cash application strategies and KPIs for BPO team, aiming to decrease cash on account and increase automatic application of payments.
• Work alongside our operational partners within the deductions teams to problem solve, improve metrics and enhance our operational capabilities around customer level deductions.
• Maintain clear and detailed records of validation procedures performed and own the key performance indicators within the cash application and deductions sub tower.
• Coordinate with IT team and business users to help solve system defects and system performance issues.
• Ensures timely and accurate application of payments to assigned customer accounts in compliance with SLA’s and organizational performance metrics.
• Coordinate with bank and third-party service providers to address and resolve data discrepancies.
• Act as Bill to Cash liaison and escalation point of contact for month end and year end close activities.
• Partner with IT, accounting, and financial controls team to ensure all cash is posted correctly.
• Ensure all Bill to Cash process documentation is updated frequently to reflect current standard operating procedures in compliance with Kraft Heinz policies and controls.
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter

Qualifications

• Ability to validate if rules are working as designed and able to quickly identify key drivers causing transactions to not properly process automatically.
• Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA).
• Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities