Genpact | Service Delivery Leader - F&A - I2C 4D

Roles and responsibilities

• Lead end-to-end OTC operations covering Customer Master Data, Order Management, Billing, Collections, Dispute Management, Reporting, Revenue Reconciliation, and.
• Monitor process compliance and ensure effective controls around customer setup and order management activities.
• Lead billing operations ensuring accurate and timely invoice generation and delivery. Review controls.
• Drive reduction of overdue receivables, Days Sales Outstanding (DSO), and delinquency metrics.
• Ensure timely completion of AR reconciliations, revenue reconciliations, and subledger-to-GL reconciliations.
• Delivering actionable insights on aging trends, dispute drivers, collections performance, billing effectiveness, and customer behavior.
• Build and maintain strong relationships with Agencies, Client’s Finance Controllers, Business Finance Teams, Agency Leaders, IT, and Transformation teams.
• Conduct Monthly and Quarterly Business Reviews, service reviews, governance meetings, and performance discussions.
• Provide proactive recommendations to improve cash flow, collections efficiency, and customer experience.
• Manage escalations and ensure timely resolution of critical business issues.
• Lead managers, team leaders, and operational teams across multiple functions.
• Manage workforce planning, resource optimization, capacity requirements, hiring, attrition, productivity, and employee engagement.
• Support digital transformation programs and ERP enhancements.
• Ensure compliance with SOX, audit requirements, internal controls, and client policies.
• Manage operational risks and establish preventive controls around billing, cash application, credit, collections, write-offs, and customer master data.
• Maintain process documentation and governance frameworks around data security, segregation of duties, and financial controls.
• Present executive-level MIS and business insights.
• Follow governance as per client policy for customer master data creation, maintenance, approval workflows, and data quality controls.
• Leverage analytics to support decision-making, forecasting, productivity improvements, and risk mitigation
• Produce an action list after meetings for action, ownership and deadlines

Requirements

• Knowledge: Experience working with one or more of the following ERP platforms will be considered an advantage.
• Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA).

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities