Genpact | Service Delivery Leader - HRO 3

Responsibilities

• Develop and implement strategic plans for HR outsourcing operations, aligning with organizational goals and client expectations.
• Lead, manage, and provide guidance to a team of HR professionals and support staff, ensuring high performance and job satisfaction.
• Monitor performance metrics and service level agreements (SLAs) to ensure compliance and high-quality service delivery.
• Collaborate with internal stakeholders to gather client requirements and provide effective HR solutions tailored to their needs.
• Identify opportunities for process improvements and lead initiatives to enhance operational efficiency and service quality.
• Ensure compliance with regulatory requirements, company policies, and industry standards while delivering HR services.

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities