Genpact | Service Delivery Leader - HRO - Employee Lifecycle Management 3

Responsibilities

• Ensure delivery meets customer expectations, SLA requirements, and customer satisfaction, with a focus on noise-free operations.
• Assess actual performance against goals, taking corrective actions as necessary to keep the team on track.
• Identify opportunities to drive value beyond SLAs and contractual terms, driving value share and transformation initiatives.
• Ensure timely resolution of customer and intensified issues, including root cause analysis to prevent recurrence.
• Mentor, guide, and empower the team to meet targets and key people metrics.
• Build strong relationships with internal business partners and customers to drive business growth and cross-sell opportunities.

Requirements

• Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, SHRM Certified Professional (SHRM-CP).
• Budgeting, Cloud Computing, Data Analytics, Digital Certificates, Employee Consultation, Employee Data Management, Employee.
• Experience, Employee Grievances, Employee Lifecycle Management, Employee Relations, Ethical Compliance, Experience Design (Including Customer/User.

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities