Genpact | Service Delivery Leader - HRO - Payroll & Benefits 3

Responsibilities

• Ensure delivery meets customer expectations, adhering to SLAs and ensuring customer satisfaction through noise-free operations.
• Assess team performance against set standards, taking corrective actions when necessary to ensure goals are met.
• Identify and drive value beyond SLAs and contractual terms, uncovering transformation and value-sharing opportunities.
• Provide strategic leadership in relationship management and communication at all levels, coordinating multiple deadlines and creating cohesive teams.
• Oversee payroll processing service delivery, ensuring accuracy and compliance with legislation, including Build to Gross, Pay processing, and reporting.
• Lead and manage multi-disciplinary functions (process & technology) to operationalize the entire Finance and Accounting operations lifecycle.
• Coach, mentor, and train the team while facilitating process standardization, simplification, and automation to improve operational efficiency.

Requirements

• Certified Employee Benefits Specialist (CEBS) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI)

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities