Genpact | Service Delivery Manager - F&A - FP&A 4C

Responsibilities

• Lead end-to-end performance management and reporting processes, ensuring timely delivery of standardized reporting packs aligned with business needs.
• Drive improvements in forecasting and reporting by mapping business requirements to existing reports and rationalizing reporting processes.
• Support budgeting activities, including development, consolidation, and updates in line with client budget calendars.
• Prepare and analyze reporting packs across trial balance lines, comparing actuals with budgets and forecasts to deliver actionable insights.
• Present analytical reviews of business unit P&L, balance sheet, and cash flow statements to stakeholders.
• Monitor performance against targets and budgets, identifying key drivers and recommending corrective actions.
• Ensure compliance with SLAs, audit requirements, and quality standards in FP&A service delivery.
• Lead people management activities including appraisals, mentoring, career development, and employee engagement.
• Conduct financial planning and forecasting across revenue and expense lines, including headcount, compensation, and efficiency metrics.

Required skills

• Experience (CX), Data Analytics, Financial Analysis Reporting, Financial Management, Financial Operations, Financial Planning and Analysis (FP&A), General Ledger (GL), Microsoft Office.
• Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities