Genpact | Service Delivery Manager - F&A - FP&A 4D

Responsibilities

• Lead and manage large FP&A operations, ensuring consistent delivery against SLAs, KPIs, and client expectations across budgeting, forecasting, and variance analysis.
• Drive yearly financial planning and monthly forecasting processes, covering revenue, costs, headcount, capacity utilization, and efficiency targets.
• Review performance dashboards and conduct variance analysis, presenting financial insights and recommendations to clients and senior leadership.
• Manage stakeholder relationships by providing accurate, client-wise financial reporting and insights into key business drivers.
• Oversee team performance by setting goals, monitoring outcomes, and ensuring corrective actions are implemented to achieve financial targets.
• Act as a people manager—leading hiring, coaching, structured learning paths, and building a high-performance FP&A team.
• Identify and drive process improvements, leveraging advanced Excel tools, automation (Macros/VBA), and analytics to improve efficiency and accuracy.

Requirements

• Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities