Genpact | Service Delivery Manager - F&A - I2C 4C

Responsibilities

• Oversee timely processing and allocation of customer receipts.
• Ensure accurate posting of ACH, wire transfers, checks, and remittance information.
• Monitor unapplied cash and ensure prompt investigation and resolution.
• Support AR Subledger to GL reconciliation processes and month-end close requirements.
• Manage day-to-day Order to Cash process including Customer Master, Order Management, Billing Collections, Cash Application, and Dispute Management & Reporting.
• Ensure achievement of contractual SLAs, KPIs, and operational targets including quality and Productivity.
• Conduct regular governance calls, service reviews, and business updates.
• Provide actionable insights and recommendations to improve cash flow and operational performance.
• Analyze trends across collections, billing accuracy, disputes, customer setup, and cash application metrics.
• Drive data-based decision-making and forecasting.
• Conduct regular performance reviews and career development discussions with documented action plan.
• Guide, mentor, and support OTC associates and analysts.
• Lead Lean Six Sigma initiatives focused on productivity and quality improvement.
• Ensure compliance with SOX, audit requirements, internal controls, and client policies.
• Produce an action list after meetings for action, ownership and deadlines

Qualifications

• Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA).
• Effective management of sequential liability across the Order-to-Cash process by monitoring upstream and downstream dependencies, driving timely resolution of process breaks, and collaborating with cross-functional teams to minimize impacts

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities