Genpact | Service Delivery Manager - F&A - I2C 4D

Responsibilities

• Manage and own the end-to-end OTC process with minimum supervision.
• Maintain strong customer relations & business acumen.
• Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, claims, and collections.
• Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision.
• Support team priorities and initiatives and effectively manage workload.
• Partner with Human Resources to manage client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention.
• Deliver the required data for audit purposes.
• Participate in governance meetings at country / region level; Closely collaborate with the team and ensure right collaboration between team members to meet deliverables.
• Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need.
• Making the accounting process controls established through the internal policies.

Qualifications

• Should be able to speak to the US and EMEA based clients to discuss the input and resolve any queries for disputes.
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.
• Understanding and Reporting of Service Level Agreement.
• Exposure to Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation.
• Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA).
• Must have a Problem-solving attitude.

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities