Genpact | Service Delivery Manager - F&A - R2R 4D

Roles and responsibilities

• Lead end-to-end Media Reconciliation operations across Broadcast, Digital, Print, Outdoor, and Direct Response media channels.
• Drive resolution of complex reconciliation issues involving Agencies, media buyers, vendors, client finance teams, and agency stakeholders.
• Develop strategic oversight of the Media Buy lifecycle, including buy setup, modifications, actualization, invoice receipt, reconciliation, clearance, and billing processes executed through media platforms.
• Provide leadership across Media Finance operations with strong understanding of Media OTC processes including Billing, Media Receivables, Revenue Reconciliation, and dispute management.
• Lead governance around Sequential Liability processes, client funding dependencies, vendor obligations, receivables exposure, and financial risk management.
• Monitor operational performance through SLA/KPI dashboards, aging trends, reconciliation metrics, quality controls, and productivity measures.
• Build and maintain strong relationships with client finance leadership, media investment teams, agency stakeholders, and vendor partners.
• Lead governance reviews, business reviews, client escalations, and strategic planning discussions.
• Establish robust governance frameworks around operational risk, data security, segregation of duties, financial controls, and compliance requirements.
• Drive automation, digital transformation, process standardization, and continuous improvement initiatives across Media Finance operations.
• Present executive-level insights, performance trends, risk assessments, and transformation roadmaps to leadership teams and client stakeholders.
• Own reconciliation governance, ensuring accurate invoice-to-buy matching, discrepancy resolution, buy actualization validation, and timely closure of open items, ensuring delivery against contractual commitments, SLAs, KPIs, quality, productivity, and customer expectations

Requirements

• Certified Financial Analyst (CFA) - SkillabSkillab, Financial Risk Manager (FRM) - LinkedIn LearningLinkedIn Learning

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities