Genpact | Service Delivery Manager - S&P - Sourcing 4D

Responsibilities

• The incumbent would be responsible to simplify purchasing for end customers by creating catalogues, punch-out sites and digitization
• The incumbent may be required to lead and manage the team and collaborate with internal and external teams in setting realistic and challenging operational goals, and contribute to their accomplishment keeping over all organizational goals
• The incumbent should have worked in a client support environment in different time zones, should have good understanding of global markets and well versed with diverse culture
• The incumbent should be generalist and have substantial experience in handling Strategic sourcing & execution of contracts pertaining to categories like IT, corporate services, professional services, Facility, marketing services (not restricted to any specific category)
• Assist the client category team as they work to define their need for running sourcing events.
• Work closely with the spend analytics team to help with the data.
• Work will include creating RFP documents, coordinating supplier RFIs, analysing responses, and where needed supplier negotiations and selection.
• Perform spend analysis, maintain reports, conduct research in support of category plans.
• Work with client category leaders to develop alternate sources to single source relationships, and evaluate incumbent and/or new sources.
• Conduct commercial contracts negotiations, drafting and reviewing while ensuring proper risk mitigation using standard operating procedures (SOPs), job aids, templates, methodologies, and knowledge gained via the Procurement Academy.
• Act as a strong facilitator, guiding and leading the business requestor to get the best contractual results and connect retail client business and operating units to create, assess, negotiate, and finalize supplier contracts to procure goods and services.
• Leverage best practices where opportunities arise
• Having worked in a sourcing execution middle office type of set up - running sourcing events, taking guidance from category leaders and having strong interpersonal skills – ability to communicate effectively at all levels of an organization
• Having worked in MNC for different clients and managed team of decent size

Requirements

• Should have the know-how and experience of identifying savings opportunities by slicing and dicing the spend data.
• Good at communication, presentations, data analysis, reporting etc. as the role require regular update to client.
• Experience in indirect sourcing, supplier and stakeholder relationship management.
• Experience working for retail company /client is preferred.
• Working experience on tools like SAP ARIBA, Globality.
• Experience working with global stakeholders, suppliers and clients outside India.
• Demonstrated professional verbal/written communication and negotiation skills in English.
• Knowledge of local marketplace, legislation, suppliers.
• Strong quantitative and analytical skills, PC and database proficiency.
• Possess strong interpersonal skills and leadership skills an eye towards detailing.
• Problem solving ability, conflict resolving capability.
• Experience hosting virtual training and/or Q&A sessions would be beneficial.
• Certified in Supply Management (CSM).
• Welingkar Institute of ManagementWelingkar Institute of Management, Certified Professional in Supply Management (CPSM).
• Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP).
• Willing to work in different time-zones in multiple regions across the globe
• Qualifications we seek in you!
• Preferred Qualifications & Skills

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities