Genpact | Specialist - F&A - I2C 4B

Responsibilities

• Serve as a subject matter expert (SME) for billing operations, providing guidance and support to all team members and cross-functional stakeholders.
• Execute the end-to-end billing process.
• Handle/Manage customer disputes related to invoices, payments, and account balances, ensuring timely resolution.
• Maintain accurate records of disputes, resolutions, and escalations for audit and compliance purposes.
• Investigate discrepancies by reviewing contracts, purchase orders, billing records, and communications.
• Engage with clients professionally to clarify issues, negotiate resolutions, and maintain positive relationships.
• Work closely with sales, billing, and finance teams to resolve disputes and prevent recurrence.
• Process billing adjustments, credit notes and refunds
• Process billing reconciliation,vendor invoicing

Requirements

• Basic System Navigation, including experience with document management or ERP tools.
• Good communication and analytical skills.
• Proficient in English written and spoken.
• Strong knowledge of accounting principles and financial statementsAccurate handling of complex accounts/invoices/customers.
• Proficiency in MS Excel

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities