Genpact | Specialist - F&A - I2C 4B

Responsibilities

• We are seeking a detail-oriented and proactive Account Receivable (RCM) Specialist to own and execute end-to-end management of AR Follow-up and Denials Management, Billing & Collection.
• In this dynamic role, you will manage follow-up and resolution of outstanding claims with insurance payers and period-end reporting while ensuring accuracy and compliance.
• You will leverage strong analytical skills to investigate open balance.
• Manage complex, high-dollar, aged, and escalation-driven AR accounts requiring advanced payer follow-up.
• Perform root cause analysis on recurring denials, no-response claims, underpayments, and delayed reimbursement trends.
• Provide guidance to Analysts on account strategy, payer behavior, documentation standards, and escalation approach.
• Support denial overturn, appeal preparation, payer dispute handling, and inventory clean-up initiatives.
• Review quality trends, identify coaching themes, and support corrective action plans.
• Prepare operational insights for aging, collections, inventory risk, and revenue leakage opportunities.
• Inviting applications for the role of RCM (AR) – Specialist (4B) – AR and Collections Management
• Acts as an AR subject matter expert responsible for managing complex inventories, resolving high-impact denials and reimbursement issues, mentoring analysts, and driving collections performance.
• Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

Minimum qualifications

• Strong healthcare AR follow-up, denial management, payer behavior, and reimbursement knowledge.
• Experience working with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems.
• Ability to manage complex claims, high-balance inventory, and escalated payer issues.
• Strong analytical, coaching, stakeholder management, and documentation skills.
• Experience with payer portals, claim status tools, billing platforms, and operational reporting.
• Ability to identify trends and convert findings into actionable process improvements.
• Qualifications we seek in you!

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities