Genpact | Specialist - F&A - I2C 4B

Responsibilities

• We are seeking a detail-oriented and proactive Account Receivable (RCM) Specialist to own and execute end-to-end management of AR Follow-up and Denials Management, Billing & Collection.
• In this dynamic role, you will manage follow-up and resolution of outstanding claims with insurance payers and period-end reporting while ensuring accuracy and compliance.
• You will leverage strong analytical skills to investigate open balance.
• Resolve complex ERA/EOB posting exceptions, recoupments, reversals, offsets, and takebacks.
• Perform detailed reconciliation across cash, ERA, EOB, deposits, bank records, and billing system output.
• Partner with AR and Billing teams to resolve payment variances, missing payments, and account discrepancies.
• Support transition, SOP creation, quality audits, root cause analysis, and control testing.
• Prepare operational updates for reconciliation status, defects, backlog, and exception trends.
• Inviting applications for the role of RCM (AR) – Specialist (4B) – Payment Posting
• Acts as a Payment Posting SME responsible for complex posting scenarios, reconciliation exceptions, unapplied cash resolution, process controls, and mentoring of junior resources.
• Coach Analysts on posting logic, adjustment handling, exception documentation, and quality standards.
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Requirements

• Relevant years of AR experience with digital finance operations.
• Advanced knowledge of ERA/EOB interpretation, adjustment handling, denial codes, and payment variance resolution.
• Strong healthcare RCM functional knowledge across MDM, Billing, and operational governance.
• Experience working with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems.
• Strong cash reconciliation, exception management, and high-volume transaction processing experience.
• Ability to interpret systemic posting issues and collaborate with cross-functional teams.
• Strong analytical, quality review, documentation, and coaching skills.
• Exposure to automation, workflow tools, or reporting dashboards preferred.
• Candidates must be willing to work 5 days from the office, with a 6:00 AM IST shift start.
• Qualifications we seek in you!

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities