Genpact | Specialist - F&A - I2C 4B

Responsibilities

• We are seeking a detail-oriented and proactive Account Receivable (RCM) Specialist to own and execute end-to-end management of AR Follow-up and Denials Management, Billing & Collection.
• In this dynamic role, you will manage follow-up and resolution of outstanding claims with insurance payers and period-end reporting while ensuring accuracy and compliance.
• You will leverage strong analytical skills to investigate open balance.
• Own complex, aged, high-impact, and escalated operational/client queries until closure.
• Perform trend analysis to identify recurring query themes, ownership gaps, upstream defects, and process-control issues.
• Facilitate cross-functional discussions with AR, Billing, Coding, Authorization, Payment Posting, Quality, and Client teams.
• Drive repeat-query reduction through knowledge base updates, SOP improvements, and defect prevention actions. Qualifications we seek in you!.
• Inviting applications for the role of RCM (AR) – Specialist (4B) – Query Management
• Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

Requirements

• Relevant years of AR experience with digital finance operations.
• Strong healthcare RCM functional knowledge across AR, Billing, Denials, Payment Posting, and operational governance.
• Experience working with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems.
• Strong analytical skills with ability to convert query data into root cause and improvement actions.
• Ability to mentor junior resources and maintain consistent quality standards.
• Experience with workflow/ticketing tools, Excel reporting, dashboards, and SOP governance preferred.

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities