Genpact | Specialist - HRO - Payroll & Benefits 4A

Responsibilities

• Ensure end-to-end compliance with Australian payroll legislation.
• Support PAYG withholding, Single Touch Payroll (STP) reporting and annual finalisation, Superannuation Guarantee and SuperStream compliance, and payroll tax across states and territories.
• Analyse payroll data to spot trends, discrepancies, and improvement opportunities, and prepare payroll reports for management and audit.
• Monitor service performance and system analytics to surface continuous-improvement opportunities, and meet KPIs aligned with People Services SLAs.
• Support process improvements and change delivery for key customer requirements and system changes, and contribute to User Acceptance Testing (UAT).
• Contribute to a positive, cooperative working environment across service-delivery teams.
• Process day-to-day, end-to-end payroll for all employees across weekly, fortnightly, and monthly cycles – pay runs, reconciliations, overpayments, termination calculations, and reporting – accurately and on time.
• Create and review off-cycle and ad hoc payments, and validate payroll inputs including timesheets, benefits, deductions, and bonuses.
• Administer employee leave entitlements accurately – annual, personal, long service, parental, and termination-related payouts.
• Keep current with legislative and regulatory change (Fair Work, ATO, Superannuation, Wage Theft, Payroll Tax, state obligations), and validate employee and contractor classifications to reduce misclassification risk.
• Resolve Tier 2 payroll queries within SLA, supporting the People Advisory team, and respond to employee queries on pay, deductions, and benefits with clear guidance on policies and procedures.
• Escalate complex issues to leadership for resolution, and support newer team members by sharing knowledge and good practice.
• Work across multiple platforms – SAP Payroll, SuccessFactors, Kronos, and Spinifex (Help Desk, Reporter, Documents) – to run payroll and team-member lifecycle processes, maintaining confidentiality and data integrity across all records.

Qualifications

• Chartered Institute of Payroll Professionals (CIPP)Chartered Institute of Payroll Professionals (CIPP), Certified Public Accountant (CPA).

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities