Genpact | Specialist - HRO - Payroll & Benefits 4B

Responsibilities

• Ensure end-to-end compliance with Australian payroll legislation.
• Manage PAYG withholding, Single Touch Payroll (STP) reporting and annual finalisation, Superannuation Guarantee and SuperStream compliance, and payroll tax across states and territories.
• Monitor and apply legislative and regulatory change (Fair Work, ATO, Superannuation, Wage Theft, Payroll Tax, state obligations), and validate employee and contractor classifications to mitigate misclassification risk.
• Analyse payroll data to spot trends, discrepancies, and improvement opportunities, and prepare and present payroll reports for management and audit.
• Monitor service performance and system analytics to surface continuous-improvement opportunities, and meet KPIs aligned with People Services SLAs.
• Act as the Australia payroll subject-matter expert for the client and internal employees, and resolve escalated and Tier 2 payroll queries within SLA, supporting the People Advisory team.
• Provide training and guidance to junior payroll staff.
• Identify and implement process improvements, support change delivery for key customer requirements and system changes, and contribute to User Acceptance Testing (UAT) for system updates.
• Build a positive, cooperative working environment across service-delivery teams.
• Process day-to-day, end-to-end payroll for all employees across weekly, fortnightly, and monthly cycles – pay runs, reconciliations, overpayments, termination calculations, and reporting – accurately and on time.
• Create and review off-cycle and ad hoc payments, and validate payroll inputs including timesheets, benefits, deductions, and bonuses.
• Administer employee leave entitlements accurately – annual, personal, long service, parental, and termination-related payouts.
• Maintain payroll governance and controls – 4-eye checks, reconciliation, exception handling, and risk mitigation – keep records and payslips to legislative standards and audit-ready, and coordinate with internal and external stakeholders during client payroll audits.
• Respond to employee queries on pay, deductions, and benefits, provide guidance on payroll policies and procedures, and escalate complex issues to leadership for resolution.
• Work across multiple platforms – SAP Payroll, SuccessFactors, Kronos, and Spinifex (Help Desk, Reporter, Documents) – to optimise payroll and team-member lifecycle processes, maintaining confidentiality and data integrity across all records.

Qualifications

• Chartered Institute of Payroll Professionals (CIPP)Chartered Institute of Payroll Professionals (CIPP), Certified Public Accountant (CPA).

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities