Genpact | Sr. Specialist - HRO - Payroll & Benefits 4C

Responsibilities

• Manage end-to-end payroll operations for all employees across Australia and New Zealand, ensuring accurate, timely wage calculations, payments, and deductions, including all statutory and regulatory components.
• Oversee payroll schedules to hit deadlines consistently, and manage end-to-end termination processing – final pay, Employment Termination Payments (ETPs), redundancy, leave encashments, and statutory reporting.
• Lead day-to-day operational delivery with efficient query management and timely resolution, and support the team on challenging stakeholder interactions and high-priority escalations to other service lines.
• Ensure end-to-end compliance with Australian payroll legislation.
• Monitor and implement legislative and regulatory change (Fair Work, ATO, Superannuation, Wage Theft, Payroll Tax, state obligations), and validate employee and contractor classifications to mitigate misclassification risk.
• Maintain payroll governance, internal controls, and audit processes; keep records, employee data, and payslips to legislative standards and audit-ready; and coordinate with client auditors and regulatory bodies during audits.
• Identify and drive compliance measures to minimise risk, and stay abreast of internal policy and external legislation so the advice payroll provides is accurate.
• Lead, mentor, and develop a team of payroll officers and analysts (8–10+), building a culture of accountability, service excellence, and continuous improvement.
• Liaise with Quality Coaches on quality-assurance monitoring for consistent performance feedback, and give new team members a strong onboarding experience.
• Manage cyclical performance reporting, internal and external, with continuous-improvement plans, and support the team on their goals and capability.
• Manage payroll systems and software, ensuring data integrity and security across all systems and processes.
• Drive automation, streamlining, and best practice to improve efficiency, and collaborate with client IT and HRIS teams on system upgrades and integrations.
• Collaborate with other Service Leads on day-to-day requirements and future improvements or projects.
• Develop payroll policies and procedures aligned with organisational goals, and lead projects across payroll transformation, mergers and acquisitions, or expansion.
• Administer employee leave entitlements accurately – annual, personal, long service, parental, and termination-related payouts.
• Manage PAYG withholding, Single Touch Payroll (STP) reporting and annual finalisation, Superannuation Guarantee and SuperStream compliance, and payroll tax across states and territories – registrations, reconciliations, lodgments, and statutory reporting.
• Set SLAs, KPIs, and quality benchmarks; monitor data, performance, and escalations; and coach the team on metrics, managing performance where needed.
• Address employee payroll queries promptly, and communicate pay policies and procedures clearly.
• Partner with HR on compensation, benefits, and employee-relations matters, work with Finance to reconcile payroll accounts and support budgeting and forecasting, and provide payroll insights and reports to senior leadership.
• Keep employees satisfied through transparent, responsive payroll operations.
• Maintain and update salary governance documentation in alignment with Payroll; identify pain points and implement efficiencies
• Coordinate vendor, procurement, and works council interactions; inform payroll and mobility teams.
• Ensure adherence to SLAs, internal controls, and SOPs; maintain audit-ready documentation.
• Conduct regular data audits, resolve discrepancies, and act as control point for escalations.
• Ensure GDPR-compliant data processing and support audit remediation.

Qualifications

• 5–8 years of Australia and New Zealand payroll experience, including leading complex, high-volume payroll, with at least 2–3 years in a supervisory or leadership role.
• Strong working knowledge of Australian payroll legislation.
• Demonstrated experience managing payroll compliance in a complex, multi-state Australian environment, with a proven ability to interpret legislation and implement the resulting process changes.
• Experience with HRIS and payroll systems (SuccessFactors, UKG Pro, and SAP an advantage), and knowledge of Excel macros and Google Sheets for calculations.
• Strong analytical, audit, risk-management, and stakeholder-management skills, with a focus on compliance, governance, and continuous improvement.
• Excellent organisational and communication skills.
• Chartered Institute of Payroll Professionals (CIPP)Chartered Institute of Payroll Professionals (CIPP), Certified Public Accountant (CPA).
• Qualifications – Minimum Requirements

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities