Genpact | Sr. Specialist - HRO - Payroll & Benefits 4D

Responsibilities

• Oversee end-to-end preparation, processing, distribution, reconciliation, and reporting of payroll for all client employees across weekly, fortnightly, and monthly cycles in Australia and New Zealand.
• Ensure end-to-end compliance with Australian payroll legislation.
• Monitor and implement legislative and regulatory change (Fair Work, ATO, Superannuation, Wage Theft, Payroll Tax, state obligations), and validate employee and contractor classifications to mitigate misclassification risk.
• Maintain payroll governance, internal controls, and audit processes; keep records, employee data, and payslips to legislative standards and audit-ready; and coordinate with client auditors and regulatory bodies during audits.
• Lead and mentor a multi-tier payroll organisation – managers, payroll analysts, and specialists – building a culture of accountability, service excellence, and continuous improvement.
• Manage cyclical performance reporting, internal and external, with continuous-improvement plans, and give new team members a strong onboarding experience.
• Liaise with Quality Coaches on quality-assurance monitoring for consistent feedback, and support the team on their goals and capability.
• Manage payroll systems and software, ensuring data integrity and security across all systems and processes.
• Drive automation, streamlining, and process enhancement to improve efficiency, and collaborate with client IT and HRIS teams on system upgrades and integrations.
• Work with Finance to reconcile payroll accounts and support budgeting and forecasting, and provide payroll insights and reports to senior leadership.
• Collaborate with other Service Leads on day-to-day requirements and future improvements or projects.
• Develop payroll policies and procedures aligned with organisational goals, and lead projects across payroll transformation, mergers and acquisitions, or expansion.
• Manage executive status reporting, Smartsheet access, and assessment guide updates.
• Maintain performance frameworks and competency models to support talent growth.
• Coordinate vendor, procurement, and works council interactions; inform payroll and mobility teams.
• Ensure adherence to SLAs, internal controls, and SOPs; maintain audit-ready documentation.
• Conduct regular data audits, resolve discrepancies, and act as control point for escalations.
• Ensure GDPR-compliant data processing and support audit remediation.
• Oversee process documentation, template management, ad‑hoc process changes and removal of inefficient templates; ensure smooth month‑end and contractual operations.
• Identify automation opportunities and drive initiatives to reduce manual errors.
• Ensure accuracy and timeliness of wage calculations, payments, and deductions; validate payroll inputs – timesheets, benefits, deductions, and bonuses – and monitor adherence to company policy.
• Manage end-to-end termination processing – final pay, Employment Termination Payments (ETPs), redundancy, leave encashments, and statutory reporting – and administer leave entitlements accurately (annual, personal, long service, parental, termination-related).
• Address and resolve complex payroll issues and escalations, drawing on deep knowledge of AU and NZ regional nuances, regulatory tasks, and country-wise deliverables.
• Manage PAYG withholding, Single Touch Payroll (STP) reporting and annual finalisation, Superannuation Guarantee and SuperStream compliance, and payroll tax across states and territories – registrations, reconciliations, lodgments, and statutory reporting.
• Set SLAs, KPIs, and quality benchmarks, allocate resources to meet deadlines and service levels, and coach the team on performance.

Qualifications

• Chartered Institute of Payroll Professionals (CIPP)Chartered Institute of Payroll Professionals (CIPP), Certified Public Accountant (CPA).
• Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities